Ashley Hastings
Park Forest
Summary
Results-driven professional with expertise in relationship management, student success, and customer engagement. Proven ability to enhance student retention, implement engagement strategies, and provide tailored support in education-focused and customer success roles. Skilled in onboarding, training, data-driven decision-making, and optimizing the user experience for institutional partnerships.
Overview
10
10
years of professional experience
Work History
Program Director
Healing Steps Community Day Program
08.2024 - Current
- Spearheading community outreach and engagement strategies to increase program adoption
- Established partnerships with local organizations to enhance brand awareness and service offerings
- Managed social media presence and digital outreach, growing community engagement
- Conducted cold calling and networking to expand client base and generate referrals
- Developed training and onboarding materials to support new clients and staff
Student Success Manager
Kaplan
04.2021 - 08.2024
- Managed a portfolio of 80-95 students, achieving a 90% retention rate per term
- Developed student engagement strategies, leveraging proactive outreach via email, phone, and digital platforms
- Conducted onboarding and training for new students, ensuring smooth transitions into programs
- Utilized Salesforce and Google Sheets to track student progress and optimize engagement strategies
- Collaborated cross-functionally with faculty and stakeholders to improve student outcomes and experience
Admissions Advisor
Kaplan
11.2019 - 04.2021
- Successfully exceeded enrollment goals by 6-12% through proactive engagement and advising
- Conducted high-volume cold calls and email outreach to prospective students
- Provided guidance on academic programs, onboarding processes, and institutional resources
- Created and managed email templates to streamline communication and improve efficiency
- Assisted in implementing new digital communication tools to enhance applicant engagement
Student Support Advisor
Chamberlain University
04.2018 - 11.2019
- Managed a cohort of 150 students, ensuring academic success and program completion
- Delivered virtual and in-person program orientations to onboard students
- Monitored student progress using CRM tools and provided intervention strategies
- Coordinated with faculty and staff to resolve student challenges effectively
Mortgage Loan Officer
PNC
10.2017 - 04.2018
- Managed a pipeline of 125+ clients, conducting financial consultations and providing solutions
- Executed high-volume cold calling, resulting in new customer acquisitions and improved retention
- Built relationships with customers through proactive outreach and follow-ups
Academic and Admissions Advisor
American Intercontinental University
05.2015 - 10.2017
- Conducted 50+ daily cold calls to prospective students to drive enrollment
- Successfully met and exceeded retention goals for a cohort of over 250 students
- Provided ongoing support to students to ensure their academic and financial success
- Mentored team members, leading to increased enrollments and improved student retention
Education
MBA - Healthcare Administration
Colorado Technical University
05.2017
Bachelor of Science - Biological Sciences
Wright State University
05.2011
Skills
- Customer Success & Engagement
- Onboarding & Training
- Student Success & Retention Strategies
- Higher Education Partnerships
- Cold Calling & Networking
- Process Optimization
- Data-Driven Decision Making
- Stakeholder Collaboration
- Community & Partner Engagement
- Social Media & Digital Engagement
- Operational Efficiency
- Relationship building
Earlycareerhighlights
- In-store Personal Banker, Huntington National Bank, Partnered with an external call center to secure checking account acquisition opportunities, driving branch success.
- Assistant Manager, Easy Spirit Outlet, Directed daily store operations, supervised a high-performing sales team, and exceeded revenue targets through effective marketing and customer engagement.
- Regulatory Technician, Limited Brands, Collaborated on international compliance projects, ensuring regulatory standards were met.
- Guest Service Attendant, Target, Promoted within 90 days for exceptional service, supervising front-end operations and enhancing team efficiency.
Timeline
Program Director
Healing Steps Community Day Program
08.2024 - Current
Student Success Manager
Kaplan
04.2021 - 08.2024
Admissions Advisor
Kaplan
11.2019 - 04.2021
Student Support Advisor
Chamberlain University
04.2018 - 11.2019
Mortgage Loan Officer
PNC
10.2017 - 04.2018
Academic and Admissions Advisor
American Intercontinental University
05.2015 - 10.2017
Bachelor of Science - Biological Sciences
Wright State University
MBA - Healthcare Administration
Colorado Technical University
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