Ashley Hacker
Lexington
Summary
Detail-oriented front office assistant with expertise in patient scheduling and effective communication. Committed to ensuring smooth operations while enhancing customer experiences through attentive service and proactive problem resolution.
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
2027
2027
years of professional experience
Work History
Assistant Cashier
Anchor State Bank
Anchor, IL
07.2021 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing information on banking products and services.
- Managed cash drawers, ensuring balanced transactions at the end of each shift.
- Collaborated with team members to streamline daily operations and enhance customer service experience.
- Trained new staff on cash handling procedures and customer service protocols.
- Met customer needs through polite, friendly and attentive service.
Manager
Commerce Bank
Lexington, IL
05.2016 - 07.2021
- Led team to enhance customer service standards, resulting in improved client satisfaction.
- Streamlined daily operations through process optimization and effective workflow management.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Managed risk assessment processes, ensuring compliance with industry regulations and internal policies.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Front Office Assistant
OSF St. Joseph Medical Center
Bloomington, IL
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted with front desk operations, ensuring seamless patient check-in and check-out processes.
- Maintained accurate patient records while adhering to confidentiality standards and compliance regulations.
- Ensured front office supplies were adequately stocked, contributing to uninterrupted workflow.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
United States Air Force
United States Armed Forces
2005 - 2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
Associate of Science - Early Childhood Education
Kaplan University
OnlineSkills
- File organization
- Listening skills
- Problem-solving skills
- Time management
- Scheduling appointments
- Cash handling
- Reception duties
- Scheduling and calendar management
- Professional and mature
Timeline
Assistant Cashier
Anchor State Bank
07.2021 - Current
Manager
Commerce Bank
05.2016 - 07.2021
Front Office Assistant
OSF St. Joseph Medical Center
United States Air Force
United States Armed Forces
2005 - 2008
Associate of Science - Early Childhood Education
Kaplan University