Ashley Golden
Waukegan
Summary
Dynamic Medical Assistant with experience at Infectious Disease Consultants of Northern Illinois, excelling in patient education and care coordination. Proven ability to manage medical records and enhance client relationships, demonstrating strong problem-solving skills and adaptability in fast-paced environments. Committed to delivering exceptional patient support and improving healthcare outcomes.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Infectious Disease Consultants of Northern Illinoi
Libertyville
08.2025 - 01.2026
- Assisted physicians during patient examinations and procedures.
- Educated patients on treatment plans and medication instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Coordinated communication between healthcare teams and patients effectively.
- Handled insurance verification and billing inquiries promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Receptionist (TEMP)
Consultants In Neurology
Northbrook
02.2025 - 05.2025
- Managed patient appointments and scheduling for neurology consultations.
- Coordinated insurance verifications and authorizations for patient treatments.
- Handled incoming calls, addressing patient inquiries and concerns effectively.
- Provided front desk support, welcoming patients and facilitating check-in processes.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Senior Customer Care Advocate
IRhythm Technologies
Deerfield
06.2019 - 06.2023
- Tier 2 - Trained in taking calls involving AT Devices, EHR issues, MyZioApp issues, and Zio Suite errors.
- Z-ticket Team Lead- Led team in resolving complex customer issues with efficiency and professionalism.
- Responsible for providing email support to accounts, patients, and other IRhythm departments.
- Resolved complex issues requiring extended investigations and support, diligently following up and coordinating solutions.
- Home Enrollment - responsible for contacting patients and/or accounts to confirm invalid shipping address.
- Oversee order notes to have shipments delivered overnight.
- Mentor - Readily available to answer questions in a new hire designated chat.
- Meet directly with new hires via zoom meetings and grooming based on feedback they provide.
- Enhance knowledge for most common topics and issues mentees experience during the day.
Patient Care Coordinator (TEMP)
Alliance RX Walgreens Prime
Deerfield
10.2018 - 05.2019
- Assisted patients with scheduling their medication deliveries.
- Addressed patient inquiries and resolved issues with empathy and professionalism.
- Educated patients on health resources and community services available to them.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
Pharmacy Technician/Customer Service Representative (TEMP)
AbbVie
Waukegan
04.2016 - 04.2017
- Managed customer complaints regarding product quality or service issues professionally.
- Resolved customer complaints relating to product quality or service delivery professionally.
- Investigated customer complaints related to product quality.
- Responded promptly to customer complaints concerning product quality or delivery issues.
- Analyzed and reported on product quality issues to upper management.
Pharmacy Technician (TEMP)
Sam's Club Pharmacy
Gurnee
02.2016 - 11.2016
- Managed medication inventory and restocked supplies as needed.
- Processed prescriptions accurately and efficiently for patients.
- Utilized pharmacy management software for prescription tracking and billing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Pharmacy Technician - Pharmacy
Jewish Vocational Services
Skokie, IL04-2016
Certified Medical Assistant - Medical Assistant
Computer Systems Institute
Gurnee, IL01-2012
High School Diploma -
Warren Township High School
Gurnee04-2009
Skills
- Medical records management
- EMR / EHR
- Salesforce platform
- Medication handling
- SAP software
- MS Teams
- MS OneNote
- Patient education
- Problem solving
- Client relationship management
- Adaptability
- Leadership skills
- Product & Inventory Management
- Communication
- Prescription refills
- Wound care management
- Patient care coordination
- Time management
- Conflict resolution
- Examination preparation
- Vital sign monitoring
Timeline
Medical Assistant
Infectious Disease Consultants of Northern Illinoi
08.2025 - 01.2026
Medical Receptionist (TEMP)
Consultants In Neurology
02.2025 - 05.2025
Senior Customer Care Advocate
IRhythm Technologies
06.2019 - 06.2023
Patient Care Coordinator (TEMP)
Alliance RX Walgreens Prime
10.2018 - 05.2019
Pharmacy Technician/Customer Service Representative (TEMP)
AbbVie
04.2016 - 04.2017
Pharmacy Technician (TEMP)
Sam's Club Pharmacy
02.2016 - 11.2016
Pharmacy Technician - Pharmacy
Jewish Vocational Services
Certified Medical Assistant - Medical Assistant
Computer Systems Institute
High School Diploma -
Warren Township High School