Ashley Ferrante
Streamwood
Summary
Accomplished leader with over 15 years in restaurant management experience, recognized for excellence in operations oversight, team leadership, and delivering exceptional customer experiences in fast-paced environments. Seeking a Construction Management with Pulte Group where I can apply proven strengths in schedule management, quality control, trade partner coordination, and safety compliance to ensure homes are built on time, on budget, and to the highest standard.
Overview
19
19
years of professional experience
Work History
Head Waitress
Walker Bros. Original Pancake House
Streamwood
08.2013 - Current
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Developed an understanding of front and back of house positions including hostess, cashier, busboy/dishwasher, food prep, and line cook.
Event Server
Goose Island
Chicago
03.2013 - 08.2013
- Managed inventory of supplies for events and services provided.
- Coordinated logistics for events, ensuring timely setup and breakdown.
- Maintained cleanliness and organization of event spaces before, during, and after events.
Recruiter/Sales Representative
United Circulations Group
Schaumburg
08.2007 - 08.2009
- Achieved average weekly sales of $800-$1000, contributing to company revenue.
- Conducted interviews to evaluate candidate qualifications and cultural fit, enhancing selection process.
- Trained and supported new recruiters in best practices and techniques, improving onboarding effectiveness.
Education
Bachelor of Science - Hospitality Management
Northern Illinois University
Dekalb, IL03-2013
Skills
- Service quality oversight
- Customer relationship management
- Team coordination
- Task prioritization
- Problem solving
- Effective communication
Timeline
Head Waitress
Walker Bros. Original Pancake House
08.2013 - Current
Event Server
Goose Island
03.2013 - 08.2013
Recruiter/Sales Representative
United Circulations Group
08.2007 - 08.2009
Bachelor of Science - Hospitality Management
Northern Illinois University