Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

Ashley Eggert

Decatur

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

McElroy Metal
Clinton, IL
02.2025 - Current
  • Maintained filing systems, improving document retrieval and organization.
  • Assisted drivers and customers who come in to pick up material from the plant.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Trained new administrative staff on office procedures and software applications to ensure consistency.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Entering work orders into our JDE program. Ship confirming orders that go out for delivery which invoices customers. Entering data for different things into excel spreadsheets. Updating powerpoints.

Temp Worker Admin Assistant

Express Employment
Decatur, IL
10.2024 - 02.2025

Started off at McElroy as a temp admin assistant.

Kitchen Staff/Cashier

Hucks Gas Station
Mount Zion Il
06.2024 - 10.2024
  • Processed customer transactions efficiently using POS systems
  • Maintained cleanliness and organization of service areas
  • Assisted in training new staff on operational procedures
  • Resolved customer complaints promptly to enhance satisfaction
  • Greeted customers entering store and responded promptly to customer needs.
  • Collaborated with team members to ensure smooth workflow during peak hours

Store Manager

Thorntons LLC
Decatur, IL
01.2020 - 06.2024
  • Directed daily operations to enhance customer satisfaction and store performance.
  • Implemented inventory management strategies to reduce stock discrepancies and optimize product availability.
  • Trained and mentored staff on best practices for customer service and operational efficiency.
  • Streamlined cash handling procedures, improving transaction accuracy and reducing wait times.
  • Developed employee schedules to ensure coverage during peak hours while managing labor costs effectively.
  • Fostered a positive team environment, enhancing staff motivation and retention rates through targeted initiatives.
  • Collaborated with corporate leadership on marketing strategies to align local promotions with overall business goals.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Family Dollar
Rock Hill, SC
03.2019 - 12.2019
  • Paperwork, Schematics, stocking, unloading trucks, cleaning store. Making bank runs for deposits and change.

Store Manager

Revis Grocery and Gifts
06.2018 - 03.2019
  • Completing daily tasks, cleaning, stocking. Providing customer service, dealing with customers. Completing store paperwork. Putting work orders in the computer or through phone calls. Handling cash. Being there for employees and willing to cover shifts if needed. Completing orders for the store. Checking dates on inventory.

Assistant Manager/Sales Associate

Kangaroo Express/ Circle K
Lake Wylie, SC
05.2015 - 06.2018
  • Completing daily tasks, cleaning, stocking. Providing customer service, dealing with customers. Completing store paperwork. Putting together and taking deposits to the bank. Putting work orders in the computer or through phone calls. Handling cash. Being there for employees and willing to cover shifts if needed. Completing orders for the store. Checking dates on inventory.

Funder

Movement Mortgage
Indian Land, SC
05.2017 - 11.2017
  • Working with computer programs such as excel, transferring funds from banks for loans.

Cashier

Zaxbys
04.2014 - 01.2016
  • Provided pleasant customer service. Used the computers to complete orders. Handled cash through out the day. Cleaning the restaurant. Stocking materials that we needed.

Lead Waitress

Tony's Pizza and Italian Restaurant
09.2012 - 03.2014
  • I helped make the schedule, closed out the register, completed daily paperwork. I also dealt with customers and made sure they were having a good experience. Handled cash. Cleaned the restaurant at the end of the night.

Education

No Degree - Early Childhood Education

Coastal Carolina University
Conway, SC
12.2010

High school - undefined

Clover High School
Clover, SC
06.2009

Skills

  • Scheduling
  • Inventory
  • Training
  • Retail Management
  • Merchandising
  • Retail
  • Operations
  • Customer Service
  • Management
  • Cash Handling
  • Payroll
  • Microsoft Excel
  • Team Building
  • Sales
  • Data entry
  • Computer skills
  • Customer service
  • Office administration
  • Microsoft Word
  • Customer and client relations
  • Microsoft outlook
  • Filing
  • Clerical support
  • Database entry
  • Scheduling and calendar management
  • Excel spreadsheets
  • Data organization
  • Records management
  • Filing and data archiving
  • Microsoft PowerPoint

Certification

  • Food Handler Certification March 2020 to March 2025 Food Management Handlers License
  • Basset Certification July 2023 to July 2026 Alcohol Server/Sales Certification for Illinois
  • ServSafe May 2024 to May 2029

Timeline

Administrative Assistant

McElroy Metal
02.2025 - Current

Temp Worker Admin Assistant

Express Employment
10.2024 - 02.2025

Kitchen Staff/Cashier

Hucks Gas Station
06.2024 - 10.2024

Store Manager

Thorntons LLC
01.2020 - 06.2024

Assistant Store Manager

Family Dollar
03.2019 - 12.2019

Store Manager

Revis Grocery and Gifts
06.2018 - 03.2019

Funder

Movement Mortgage
05.2017 - 11.2017

Assistant Manager/Sales Associate

Kangaroo Express/ Circle K
05.2015 - 06.2018

Cashier

Zaxbys
04.2014 - 01.2016

Lead Waitress

Tony's Pizza and Italian Restaurant
09.2012 - 03.2014

High school - undefined

Clover High School

No Degree - Early Childhood Education

Coastal Carolina University

Additional Information

Skills: Using programs such as excel, word, powerpoint.
Ashley Eggert