Ashley Drews
Chicago
Summary
Energetic general manager that assists with front office functions and supervising 100 member staff. Directs and works with managers and employees to optimize guest satisfaction and maximize financial performance. Effectively communicates and supports company vision through strong leadership and positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
The Fifty/50 Group
01.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Led monthly BOH and bar inventory counts to achieve and analyze successful COGS
- Collaborated with operations team to set financial goals and achieve key performance metrics
- Implemented labor cost controls and improved scheduling practices resulting in FOH labor under 9%
- Grew revenue 10% over 2023 with focus on maximizing covers and guest relations
Front of House Manager
Gibsons Restaurant Group
10.2019 - 12.2022
- Organize, run and supervise smooth and efficient daily shifts ensuring exceptional guests and employee experience
- Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition and coaching
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
- Balance, pare and maintain security of all cash banks
- Develop and execute front of house training program for all front of house staff with emphasis on company culture
Assistant General Manager
Fork Chicago
04.2014 - 10.2019
- Organized and executed all private dining events
- Carefully interviewed, selected, trained and supervised staff.
- Purchased adequate quantities of necessary restaurant items; equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Bartender/Supervisor
Park Tavern
06.2012 - 03.2014
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Counted inventory and order appropriate liquor for following week.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
Education
Bachelor of Arts - Communication
DePaul University
Chicago, ILSkills
- Customer Relations
- Verbal and written communication
- Budget Allocation
- P&L Management
- POS proficient
- Marketing
- Time Management
- Relationship Building
- Training and coaching
- High Volume Service
- Conflict Resolution
- Inventory Control
Certification
- Basset
- Chicago Manager Food Service Certificate
- Food Handler
- CPR Training
- Fire Safety Training
Timeline
General Manager
The Fifty/50 Group
01.2023 - Current
Front of House Manager
Gibsons Restaurant Group
10.2019 - 12.2022
Assistant General Manager
Fork Chicago
04.2014 - 10.2019
Bartender/Supervisor
Park Tavern
06.2012 - 03.2014
Bachelor of Arts - Communication
DePaul University
- Basset
- Chicago Manager Food Service Certificate
- Food Handler
- CPR Training
- Fire Safety Training
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