Ashley Dotson
Greenville
Summary
Operations and Administrative professional with experience supporting utility operations, workforce coordination, reporting systems, and timekeeping processes within Ameren Illinois. Proven ability to manage multiple databases, maintain compliance with local agreements, and support cross-functional teams in high-volume environments. Strong attention to detail, data accuracy, and process efficiency.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Operations Support Representative
Ameren Illinois
Collinsville
12.2023 - Current
- Enter payroll and time date in Time Reporting Information System (TRIS) for Operating Center personnel while following local agreements
- Updates ACROS database, daily sheets, and maintains necessary reports with current, up-to-date information
- Responsible for updating and/or creating daily orders in Customer Service System (CSS), OAS, DOJM, Maximo, CRTS, and eADMS, including rate changes, installs/removes, lighting orders, disconnects for non-pay and damage claim billing
- Provides clerical support, including general letters and spreadsheets, handling of the mail, and ordering office supplies
- Contacts Customers concerning updates and changes with schedules and orders
- Maintains accurate files and records
- Scored "Recommended" on EEI Data Entry Test and the Clerical Aptitude Battery (BCAB)
- Inclusive Engagement and Impact Facilitator (2 Years)
Certified Nursing Assistant
Greenville Nursing and Rehabilitation Center
Greenville
02.2023 - 12.2023
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of residents
- Assisted residents with bathing, oral hygiene, grooming, feeding, and elimination
- Assisted residents with moving in and out of beds, baths, wheelchairs and automobiles
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Assisted residents with transfers and ambulation
- Performed clerical duties, such as word processing, data entry, answering phones and filing resident records
- Supported duties for diagnostic procedures, assisted with technical nursing treatments and entered information in resident records and charts
- Documented objective data and routine aspects of patient care
- Reported any unusual circumstances in the residents' condition or environment
- Provided a comfort and soothing environment for residents
- Answered call lights and aided in resident comfort and safety by adjusting beds, lights, bed rails, pillows, clothing and bedside tables and equipment
- Performed direct resident care aimed at increasing comfort, psychological, social and spiritual well-being by providing assistance with personal hygiene physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Member in good standing with Nurse Aide Registry
Administrator/Executive Director
Carlyle Healthcare and Senior Living
Carlyle
08.2022 - 02.2023
- Under the direction of the Corporate Management Team, the Administrator is responsible for the health and welfare of all residents, and maintaining a professional and efficient operation of clinical and administrative function of the facilities, for the betterment of the residents, their families and employees
- Oversees the day-to-day operations of the facilities
- Planning a facility's budget
- Hiring and maintaining staff
- Conducting meetings with department heads
- Marketing the facilities services to the wider community
- Implementing policies and procedures
- Coordinating logistical functions such as food services
- Monitoring a facilities compliance with state regulations
- Acting as a liaison between residents, families, staff, and community
- Engaging with residents and staff via facility walkthroughs
- Developing a culture of compassion throughout the facility
- Ensuring a safe, equitable, and engaging living environment
- Keeping the facility pivoted towards resident-centric operations
- Monitoring facilities compliance with long-term care insurance providers
- Developing staff scheduling
- Complying with all state and federal laws and regulations in the healthcare system
Captain’s Secretary
Federal Bureau Of Prisons
Greenville
01.2021 - 08.2022
- Provided administrative assistance to the Captain and clerical assistance to Lieutenants
- Performs timekeeping duties in the WebTA System to all custody staff, while providing non-custody staff overtime authorizations to the proper department
- Receives all Correctional Services calls and directs the individual to the correct department
- Utilizes a computer to keep track of reports for the Correctional Services Department, and to provide any assistance pertaining to the Captain
- Works with Human Resources on leave regulations of employees pertaining to time and attendance
- Maintains records of all correctional services budget and credit card statements
- Credit card holder for the Correctional Services Department
- Runs Sentry Rosters for various tasks
- Regularly uses Sallyport to research policies and procedures in regards to Time and Attendance
- Takes and distributes minutes for Lieutenant Meetings each month
- Provides assistance to other secretaries with correct documentation and procurements
- Maintains daily and monthly security logs and reports of the Institution
- Maintains Time and Attendance Files of all Correctional Services employees
- Maintains records of Medical Escorted Trip Authorizations
- Assists with Time and Attendance Audits with the Human Resources Department
- Provides direct supervision of inmate orderlies assigned to the Captain and Lieutenants
- Use of Roster Program to correctly handle all timekeeping documentation
- Review Emergency/Contingency plans as required by policy each quarter
- Maintains rosters of staff for overtime authorizations
- Maintains adequate levels of supplies for the office in a timely manner
- Established an alphabetical filing system in order to retrieve files with ease upon request
- Ability to recall, organize, and document in written format information such as incident reports, word orders, memorandums, injury reports and other types of written correspondence
- Typed information in the database containing assault information and ran Sentry rosters
- Given instructions or relayed information to staff during an Institutional emergency
- Responds and intervenes appropriately to Institutional emergencies, disturbances and calls for assistance
- Ability and knowledge to provide life saving measures to unresponsive and seriously injured inmates on numerous occasions
- Ability and knowledge to use medical and life saving equipment to include SCBA, fire extinguisher, AED, cut down tool, back board, neck brace, transport gurney, etc., operating this equipment in a competent and efficient manner and apply principles of aseptic technique when appropriate to maintain a safe, clean, organized and secure environment for inmates and staff
- Demonstrates professionalism through effective communication, institution security, inmate discipline, and ongoing professional self-development
- Maintains security of the institution at all times with other Correctional Services staff
Correctional Officer
Federal Bureau Of Prisons
Greenville
11.2019 - 01.2021
- Responsible for providing supervision, care, and correctional treatment of inmates.
- Provides maintenance of institution security contributing to the health and welfare of inmates and the promotion of good public relations.
- Enforce rules and regulations governing facility security, inmate accountability, and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody.
- Provided supervision to small groups of inmate workers from facilities in the institution. While inmates are present in the unit on a work pass, verification of tool accountability and work assignment is conducted.
- Performs inspections of inmate living quarters and random searches to the inmate, inmate cells, common areas.
- Monitors inmates’ daily activities, watching for unusual behavior, improper conduct, and signs of possible conflict.
- Direct inquiries to the appropriate resource.
- Monitor and operate security controls, equipment, and computers.
- Responsible for maintaining proper counts and recording daily logs of inmate activities.
- Provides necessary information, and arranging for contacts with the appropriate departments while operating the Front Lobby.
- Processes all visitors, contractors, and volunteers by checking identification, and operating the metal detector and IONSCAN to ensure there are no weapons or contraband that enters the institution.
- Maintains a daily log, 30 day files, and makes changes on a daily basis to that file.
- Operates telephones, switchboard, and receives all incoming calls and requests. Referring to the appropriate individual for resolution.
- Screens all call utilizing own judgement in the directing the caller to the most qualified staff member.
- Required to read, understand, and enforce all program statements, institutional supplements, and post orders.
- Completes all necessary report forms, issues verbal and written warnings for minor inmate misconduct and issue written disciplinary reports for major rule infractions.
- Applies restraints as needed to secure safe and inmate safety. - Responds to all emergencies involving staff and inmates, for the safety and security of the institution.
- Maintains awareness of inmate groups, gangs or individual tensions
- Alert and keen to unpredictable behavior, and sensitive to signs of trouble which could result in injury
- Used Physical control in fights among inmates, assaults on staff, and assaults on inmates - Applied restraints safely when necessary according to policy and monitor for signs of distress
- Reviewed emergency/contingency plans required by policy
- Adapted to the diverse inmate population to include age, religion, disabilities, mental status, and sexual orientation
- Routinely supervise inmates encountering pain, distress, anger or mental health problems who are difficult to communicate with. As well as inmate with disciplinary, problematic, disorderly, disruptive behaviors or trains
- Knowledge and ability to gain control, remain calm, logical, redirect and persuade compliance with verbal directives. Using communication skills, non-verbal, verbal, and written necessary to communicate information to both fellow staff and inmates
- Can recall, organize, an document in written formation information such as incident reports, work orders, memorandums, injury reports and other types of written correspondence
- Typed information in the database containing assault information and ran Sentry rosters
- Given instructions or relayed information to staff during an Institutional emergency
- Responded and intervene appropriately to emergencies, disturbances and calls for assistance
- Provided life saving measures to unresponsive and seriously injury inmates on numerous occasions
- Knowledge and ability to use medical and life saving equipment to include SCBA, fire extinguisher, AED, cut down tool, back board, neck brace, transport gurney, etc., I am able to operate this equipment in a competent and efficient manner and apply principles of aseptic technique when appropriate to maintain a safe, clean, organized and secure environment for inmates and staff.
- Demonstrates professionalism through effective communication, institution security, inmate discipline, and ongoing professional self-development
Certified Nursing Assistant
HSHS St. Francis Hospital
Litchfield
07.2016 - 08.2020
- Continuously advocated patient’s needs, rights, and welfare.
- Provided hands-on nursing care to patients under direct RN supervision.
- Created and maintained a safe patient and work environment.
- Turned and re-positioned patients for comfort and medical safety.
- Collected and delivered biological samples such as urine and blood for testing.
- Provided personal nursing care in pre- and post-operative situations.
- Collaborated with interdisplinary healthcare teams to provide high-quality support to patients.
- Implemented and enforced policies and procedures.
- Facilitated activities of daily living, including personal hygiene management, feeding, ambulation, and locomotion.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patients rooms, shared living areas, and nursing stations.
- Applied classroom instruction to analyze system models utilized by diverse healthcare organizations.
- Monitored and recorded patient vital signs, including daily inputs and outputs.
- Supported patient mobility needs and transported to appointments.
- Identified and advocated patient care needs, and helped to determine best approach to care.
- Assessed patients, documented and monitored vital signs, and communicated changes to the supervising RNs.
- Contributed to workflow optimization to achieve patient care objectives and organizational goals.
- Comforted patients and provided them with reassurance and encouragement.
- Observed and documented patient responses into computer systems.
- Tended to patients with chronic illnesses.
- Prepared and keyed in medical data into the computer systems EPIC and MEDITECH. Updated, inventoried, and filed patient records.
- Worked both PRN Hours and Full-time Hours on multiple floors due to flexibility and knowledge.
Health Clerk/Certified Nursing Assistant
HSHS St. Francis Hospital
Litchfield
09.2017 - 05.2019
- Provided clerical and administrative support to assist attending physicians and health services administration.
- Scheduled appointments for new and existing patients based off the physicians schedule.
- Answered phones call in the center to assist patients to the appropriate individual department, and to provide technical assistance and answer questions regarding inquiries.
- Answered phone calls from outside source physicians’ offices.
- Made phone calls in reference to pertinent data from other departments and outside physicians’ offices or hospitals.
- Updated, inventoried, and filed patient records.
- Organized and prepared existing and new patient records to assist attending physicians.
- Scheduled patient appointments and coordinated transportation for nursing home patients.
- Produced and maintained records and files in accordance with guidelines from Hospital Sisters Health Systems, CDC, OSHA, and HIPPA.
- Maintained confidential patient information in guidance with HIPPA standards and all sensitive reports.
- Collected payment of patient’s from physician’s co-pays.
- Acted as a resource person to outside sources.
- Used knowledge of computer software such as Word Processing software to merge documents, edit, and save changes. As well as performing spell check, modifying print keys, format pitch, and printing techniques.,
- Used knowledge of computer software such as Excel, Microsoft Office, Google, EPIC, and MEDITECH to maintain logs and files.
- Used knowledge of grammar, spelling, punctuation, and required formats.
- Maintained files and records of incoming and outside correspondence from FAX machines.
- Maintained inventory and prepared purchase requests for critical supplies to insure functionality of the physician’s center.
Medical Transcriptionist
Scribeamerica
Litchfield
03.2016 - 10.2017
- Maintained understanding of all active patients in order to facilitate workflow.
- Documented and initiated tests, scans, and all other orders given by attending physician.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Used MEDITECH and EPIC medical software daily and developed advanced charting and typing skills.
- Developed organizational skills based off of using multiple electronic charts at one time.
- Related pertinent information from patient’s medical history or treatment plan, with medical providers in the community.
- Used basic medical terminology sufficient to process various requests, retrieve information pertaining to medical records, and recorded medical date into various hospital systems.
- Prepared and keyed medical data in the computer system.
- Collected and compiled statistical data of medical information.
- Provided clerical services to the attending physician.
- Ability to master various personal tasks.
- Proficient in managing correspondence of distribution of information, proofreading, assuring proper format, and composition.
- Knowledge of grammar, spelling, punctuation, and required formats.
- Transcribed notes for the attending physician, making appropriate memos, reports, and notices in the file with all pertinent material.
- Used knowledge of computer software such as Word Processing software to merge documents, edit, and save changes. As well as performing spell check, modifying print keys, format pitch, and printing techniques.
- Maintained confidential patient information in guidance with HIPPA standards and all sensitive reports.
Education
Litchfield Senior High School
Litchfield, IllinoisSkills
- Payroll administration
- Database management
- Customer service software
- Time reporting systems
- Records management
- Data entry accuracy
- Regulatory compliance
- Staff coordination
- Problem solving
- Effective communication
- Conflict resolution
- Team collaboration
- Operations tracking
- Workflow optimization
- Reporting and documentation
Timeline
Operations Support Representative
Ameren Illinois
12.2023 - Current
Certified Nursing Assistant
Greenville Nursing and Rehabilitation Center
02.2023 - 12.2023
Administrator/Executive Director
Carlyle Healthcare and Senior Living
08.2022 - 02.2023
Captain’s Secretary
Federal Bureau Of Prisons
01.2021 - 08.2022
Correctional Officer
Federal Bureau Of Prisons
11.2019 - 01.2021
Health Clerk/Certified Nursing Assistant
HSHS St. Francis Hospital
09.2017 - 05.2019
Certified Nursing Assistant
HSHS St. Francis Hospital
07.2016 - 08.2020
Medical Transcriptionist
Scribeamerica
03.2016 - 10.2017
Litchfield Senior High School