Ashley Cystrunk
East Saint Louis
Summary
Accomplished Patient Care Technician with a proven track record at Barnes Jewish Hospital Emergency Department, adept in vital signs monitoring and fostering patient satisfaction. Excelled in staff management and training, showcasing exceptional relationship-building skills. Achieved significant improvements in healthcare delivery efficiency and patient care quality, leveraging hard and soft skills. therefore with
Office management professional with a track record of optimizing administrative functions and fostering a productive work environment. Recognized for a strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Barnes Jewish Hospital Emergency Department
04.2022 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Office Manager
Gateway Little Smiles
08.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Direct Support Professional
Vista Care
10.2020 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
High School Diploma -
East Saint Louis Senior High
East Saint Louis, IL06-2021
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Relationship building
- Staff management
- Employee supervision
- Staff hiring
- Employee training
Accomplishments
Delivered my first baby at the Barnes Jewish Hospital
- Implemented a new, interactive employee scheduling system to monitor, gauge, and project staffing needs.
Certification
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- Microsoft Office Specialist (MOS) Certification
- Project Management Professional (PMP)
Languages
English
Full Professional
Timeline
Patient Care Technician
Barnes Jewish Hospital Emergency Department
04.2022 - Current
Office Manager
Gateway Little Smiles
08.2021 - Current
Direct Support Professional
Vista Care
10.2020 - 03.2024
- CPR/AED Certification
- Certified Nursing Assistant (CNA)
- Microsoft Office Specialist (MOS) Certification
- Project Management Professional (PMP)
High School Diploma -
East Saint Louis Senior High
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