ASHLEY CULPEPPER

Team Lead – Sales Development / Appointment Setting

• Led a team of 3–5 representatives responsible for generating qualified appointments for the sales team.

• Developed and implemented daily workflows and performance processes to maximize team productivity and appointment conversion rates.

• Trained team members on lead handling, appointment-setting techniques, rebuttals, and customer service best practices to ensure accurate and timely communication with prospects.

• Managed lead escalations, ensuring effective follow-up and appointment scheduling for high-priority opportunities.

• Oversaw appointment confirmation and follow-up procedures, tracking outcomes and ensuring re-engagement for unsold leads.

• Developed and implemented age-appropriate lesson plans to support children’s educational and developmental milestones.
• Ensured full compliance with state licensing and childcare regulations, maintaining accurate records and safety standards.
• Onboarded and managed client information within the Illinois Action for Children database, ensuring data accuracy and confidentiality.