Ashley Catalan
Normal
Summary
Dynamic professional with experience at Kobe Steakhouse, excelling in customer service and task prioritization. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in cash handling and maintaining a professional appearance, consistently delivering exceptional service in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Server
Kobe Steakhouse
Bloomington
01.2019 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
Certified Nursing Assistant
West Minister Village
Bloomington
11.2021 - 03.2022
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Participated in educational programs related to nursing assistant skills development.
- Cleaned and sanitized patient rooms according to established protocols.
Education
Associate of Arts - Business Communication
Heartland Community College
Normal, IL12-2025
High School Diploma -
Normal Community High School
Normal, IL05-2020
Skills
- Team collaboration
- Time management
- Patient interaction
- Task prioritization
- Critical thinking
- Customer service
- Special dietary requirements
- Cash handling
- POS operation
- Professional appearance
- Multitasking and organization
- Server training
Languages
Spanish
Native/ Bilingual
Timeline
Certified Nursing Assistant
West Minister Village
11.2021 - 03.2022
Server
Kobe Steakhouse
01.2019 - Current
Associate of Arts - Business Communication
Heartland Community College
High School Diploma -
Normal Community High School
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