ASHLEY BURKE
Naperville
Summary
Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Anchor Bar
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
To-Go Server
Bubbas 33
10.2022 - 01.2023
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept register accurate through correct billing, payment processing and cash management practices
- Used slow periods to restock supplies, ice, trays and delivery bags
- Noted special patron requests and followed up with kitchen to confirm delivery
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Pulled food from the window, checked all tickets making sure orders were made accurately, and set up trays for servers to deliver the food to tables
Host
Bubbas 33
10.2021 - 08.2022
- Monitored seating area and checked restrooms regularly to keep spotless
- Worked with front of house staff to adjust seating to accommodate groups with special requests
- Assisted managers with quickly resolving service- and food-related issues
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
- Worked with managers to plan large parties and guests with accommodations
- Recorded available tables after seating each party using specialized seating software
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
Education
High School Diploma -
Floyd Central High School
Floyds Knobs, IN06.2022
Skills
- Team Player
- Customer Service and Rapport
- Transactions and Cash Handling
- Food and Beverage Service
- Order Accuracy and Delivery
- Special Requests and Substitutions
Timeline
Server
Anchor Bar
06.2024 - Current
To-Go Server
Bubbas 33
10.2022 - 01.2023
Host
Bubbas 33
10.2021 - 08.2022
High School Diploma -
Floyd Central High School
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