Ashley Burgess
East Alton
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Gateway Regional Medical Center Industrial Medicine
04.2023 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Administered medications and monitored patients' vital signs effectively.
- Coordinated patient scheduling and managed electronic health records efficiently.
- Educated patients on treatment plans and provided necessary follow-up care instructions.
- Performed routine diagnostic tests, ensuring accuracy in results and documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
Patient Access Representative
Gateway Regional Medical Center
03.2020 - 04.2023
- Coordinated patient registrations and insurance verifications for efficient hospital admissions.
- Managed scheduling and appointment confirmations to optimize patient flow.
- Trained new staff on patient access protocols and healthcare systems.
- Streamlined check-in processes, improving overall patient experience and satisfaction.
- Resolved patient inquiries regarding billing and insurance coverage with accuracy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Medical Assistant
St Louis College of Health Careers
St Louis, MO09-2016
High School Diploma -
SIUE Charter High School
East St Louis05-2014
Skills
- Knowledge of HIPAA standards
- Patient scheduling
- Customer service
- Data entry
- Phlebotomy
- CPR
- Immunization administration
- Medical records management
- Vital signs evaluation
- Payment collection
- Medical terminology
- Clinical patient assistance
- Reliable team player
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
Timeline
Medical Assistant
Gateway Regional Medical Center Industrial Medicine
04.2023 - Current
Patient Access Representative
Gateway Regional Medical Center
03.2020 - 04.2023
Medical Assistant
St Louis College of Health Careers
High School Diploma -
SIUE Charter High School