Ashley Brasileno
Round Lake Beach,CA
Summary
Skilled Medical Assistant and Surgery Scheduler at Huntington Orthopedics, adept in HIPAA compliance and patient-focused care. Expertly managed medical inventories and enhanced patient trust through compassionate communication, contributing to a streamlined clinical environment. Skilled in EMR/EHR systems, significantly improving patient scheduling efficiency. Achieved a notable increase in patient satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Huntington Orthopedics
04.2015 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Surgery Scheduler
Huntington Orthopedics
04.2015 - 03.2021
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Retail Associate Manager
Big Lots Stores, Inc.
01.2012 - 03.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Implemented visual merchandising standards, crafting appealing store layouts that attracted customers'' attention.
Customer Service Cashier
Big Lots Stores, Inc.
10.2009 - 12.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
No Degree - Business
Citrus College
Glendora, CANo Degree - Medical Assistant
Premiere Career College
Irwindale, CA09-2011
High School Diploma -
Duarte High School
Duarte, CA06-2009
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Patient-focused care
- Compassionate
- Insurance verification
- Equipment sterilization
- Medical supply inventory
Timeline
Medical Assistant
Huntington Orthopedics
04.2015 - 03.2021
Surgery Scheduler
Huntington Orthopedics
04.2015 - 03.2021
Retail Associate Manager
Big Lots Stores, Inc.
01.2012 - 03.2015
Customer Service Cashier
Big Lots Stores, Inc.
10.2009 - 12.2011
No Degree - Business
Citrus College
No Degree - Medical Assistant
Premiere Career College
High School Diploma -
Duarte High School
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