Ashley Bouavong
Springfield
Summary
Accomplished Patient Advocate and HR Preboarding Specialist with a proven track record at Hospital Sisters Health System. Excelled in enhancing patient access to services and streamlining new hire processes. Skilled in verbal and written communication and decision-making support, significantly improving patient experiences and interdepartmental collaboration.
Overview
6
6
years of professional experience
Work History
Patient Advocate
Elevate PFS
09.2023 - Current
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Educated patients and families on healthcare options and financial support resources.
HR Preboarding Specialist
Hospital Sisters Health System
10.2021 - 09.2023
- Facilitate the preboarding process for new hires, ensuring completion of essential documentation, background checks, and onboarding materials before their first day.
- Communicate with candidates and internal stakeholders to provide guidance on preboarding requirements and expectations.
- Create and manage employee records in the HRIS, ensuring accuracy and compliance with company policies and legal regulations.
- Maintain new hire checklists and documentation tracking to ensure a smooth and organized preboarding experience.
- Address employee inquiries regarding preboarding steps and provide ongoing support.
Patient Experience Liaision
Hospital Sisters Health System
12.2018 - 03.2020
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
Education
Bachelor of Science - Human Resources
Western Governors University
Salt Lake City, UT05-2027
Skills
- Patient rights
- Decision-making support
- Verbal and written communication
- Application support
Timeline
Patient Advocate
Elevate PFS
09.2023 - Current
HR Preboarding Specialist
Hospital Sisters Health System
10.2021 - 09.2023
Patient Experience Liaision
Hospital Sisters Health System
12.2018 - 03.2020
Bachelor of Science - Human Resources
Western Governors University
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