Ashley Arban
Troy
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Co Manager
Schnucks Markets
Belleville
06.2003 - Current
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited new staff members through job postings, interviews, and references checks.
- Reviewed employee timecards for accuracy prior to submitting payroll information.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Conducted weekly team meetings to discuss goals and objectives.
- Recruited and hired qualified candidates to fill open positions.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Assigned work and monitored performance of project personnel.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with health and safety regulations in the workplace.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Some College (No Degree) - Accounting
Southwestern Illinois College
Belleville, ILSkills
- Team leadership
- Employee training
- Payroll administration
- Conflict resolution
- Customer service
- Budget management
- Staff recruitment
- Performance evaluation
- Timecard accuracy
- Multitasking capacity
- Schedule preparation
- Hiring and training
- Reporting and documenting
- Employee coaching and mentoring
- Policy and procedure development
- Employee onboarding
- Teamwork and collaboration
- Business analysis and reporting
- Computer skills
- Sales management
Timeline
Co Manager
Schnucks Markets
06.2003 - Current
Some College (No Degree) - Accounting
Southwestern Illinois College