Ashia Oby
Chicago
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
2025
2025
years of professional experience
Work History
Front End Cashier/Senior Customer Service Representative
Jewels Osco
05.2021 - 08.2024
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Checked expiration dates on products before ringing up orders for customers.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Administrative Assistant/ File
Brown Realty
Chicago
02.2018 - 12.2018
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Scanned and filed forms, reports, correspondence and receipts.
- Performed data entry tasks related to filing activities.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Pulled files for staff, management and third-party requests.
- Responded to requests for file retrieval, ensuring timely and accurate access to documents.
- Reviewed files to check for complete and accurate information.
Cashier
White Castle
Chicago
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Performed other duties as assigned by management.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Associate of Science - Criminal Justice
Illinois State University
Normal, ILSkills
- Research methods
- Criminal law
- Data analysis
- Interview techniques
- Customer service
- Attention to detail
- Time management
- Reliability and punctuality
- Strong work ethic
- Excellent customer service
Timeline
Front End Cashier/Senior Customer Service Representative
Jewels Osco
05.2021 - 08.2024
Administrative Assistant/ File
Brown Realty
02.2018 - 12.2018
Cashier
White Castle
Associate of Science - Criminal Justice
Illinois State University