Ashanti Mcknight
Chicago
Summary
Dynamic professional with extensive experience at NinjaTrader, excelling in compliance monitoring and data management. Proven track record of enhancing operational efficiency and achieving high accuracy in account processing. Adept at technical troubleshooting and fostering client relationships, consistently delivering exceptional service and support. Recognized for driving growth and maintaining rigorous standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Account Specialist
NinjaTrader
Chicago
02.2025 - Current
- Promoted to gather and verify all necessary information to open an account and enter customer data into computer systems for new accounts.
- Trusted to heavily scrutinize documents for accuracy, legibility and potential fraud.
- Expert researching and data analyzing skills demonstrated daily to sustain NFA required accuracy.
- Manage high productivity in reviewing accounts to contribute to the company's current growth to 3 million opened accounts with a daily volume of approximately 2,000 new accounts.
- Assisting the trade operations team with maintaining accurate account activity.
- Upholding AML compliance regulations and collaborating closely with the senior regulatory compliance, business development and client services teams.
- Cultivated a culture of consistency by being a top performer with exceptionally high statistical results.
- Support the company's financial operations by compiling all company data.
- Assist all other supporting teams with over 1,500 weekly interactions.
Client Service Analyst II
NinjaTrader
Chicago
01.2023 - Current
- Served as a point of contact for clients, answering queries, addressing concerns, and resolving issues by collaborating with other teams and escalating complex problems when necessary.
- Communicating with customers: Answering questions, fielding support calls, and communicating through chat and email.
- Troubleshooting: Researching, diagnosing, and resolving technical issues.
- Providing solutions: Guiding customers through step-by-step solutions and ensuring their understanding.
- Demonstrate high accuracy along with quick response and handling times.
- Documenting: Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Providing information: Educating clients about products, services, and policies, and highlighting features that may drive sales.
- Assisting with transactions: Guiding clients through business transactions, and helping them complete online transactions.
- Managing accounts: Helping financial services clients manage their accounts.
- Scheduling appointments: Connecting clients with other departments when needed.
- Monitoring feedback: Keeping customer information up to date, and reporting feedback to management.
Member Experience Specialist
Alliant Credit Union
Chicago
03.2022 - 01.2023
- Answered phone calls and written questions, concerns, and complaints without secondary assistance.
- Provided information on membership fees, policies, processes, benefits, products, and services.
- Analyze customer data from various sources (surveys, CRM, operational systems) to identify trends, pain points, and opportunities.
- Achieved and displayed consistency with a high average 98% AHT and call quality score, contributing to my team making the highest metrics in the department.
- Implemented new ideas to contribute to the database and hassle free navigation of our company's CRM and procedures.
- Work with departments like marketing, product development, and customer support to integrate customer feedback and needs into business operations.
Compliance Analyst
Insureon
Chicago
01.2018 - 12.2021
- Served as a liaison and a communication bridge between internal teams and external entities via inbound calls, email, chat, etc.
- Built rapport and cultivated customer relationships providing all resources, updates, and resolving any customer concerns.
- Ensured all needed documents were stamped and approved by prior departments.
- Conduct thorough investigations on state regulations to ensure adherence to compliance.
- Skip-Tracing and tracking malware and other cybersecurity risks.
- Assured all approval requirements are met before approving policies to be accepted.
- Kept up with all daily entries and balances to create spreadsheets and files of required assigned data.
- Analyzed all submitted information and research for adequate documents.
- Assured low risk before approving insurance policies and many more tasks.
Education
Bachelor's degree - Cybersecurity and information assurance
Western Governors University
Millcreek, Utah11-2026
Skills
- Desktop support
- Risk assessment
- Data management
- Compliance monitoring
- Technical troubleshooting
- CRM proficiency
- CRM software
Certification
- Claims Adjuster, 12/01/24, Present
- CompTIA Security+, Present
- CompTIA A+, Present
Timeline
New Account Specialist
NinjaTrader
02.2025 - Current
Client Service Analyst II
NinjaTrader
01.2023 - Current
Member Experience Specialist
Alliant Credit Union
03.2022 - 01.2023
Compliance Analyst
Insureon
01.2018 - 12.2021
Bachelor's degree - Cybersecurity and information assurance
Western Governors University