Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asel Nazarova

Chicago

Summary

Analytical and detail-oriented Software/System Support Engineer with 4+ years of hands-on experience in configuring, monitoring, and maintaining system hardware, software, and infrastructure across diverse environments. Proven ability to collaborate with cross-functional teams—including implementation, support, and client server teams—to meet both technical and business objectives. Strong communicator and fast learner with a proactive mindset, capable of multitasking in high-pressure environments while maintaining a high standard of work ethic and reliability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

System Support Engineer

United Airlines
08.2021 - Current


  • Supporting Windows and UNIX/Linux (Red Hat, HPUX, AIX, Solaris) environments with system monitoring, recovery, and administration.
  • Monitoring and troubleshooting app performances using Dynatrace, Datadog, AWS and other tools.
  • Recovering from common failures, such as unexpected reboots.
  • Leading incident resolution calls and managing alerts via BigPanda and ServiceNow.
  • Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized and addressed quickly to reduce system impact.
  • Troubleshooting system, hardware, storage, and performance issues; analyzing logs and generating system reports.

Software Support Engineer

TmaxSoft
10.2018 - 08.2021


  • Worked closely with customers and partners on different assessments, POC and projects.
  • Administered Linux/Windows systems, handled installations, upgrades, and issue resolution.
  • Automated tasks using Bash and cron; supported development teams in deployments.
  • Managed AWS EC2/S3, implemented IAM policies, and performed cloud migrations (AWS/GCP).
  • Conducted network and system troubleshooting using standard diagnostic tools (ping, nslookup, traceroute, telnet, netstat, tcpdump).
  • Worked with mainframe technologies (COBOL, JCL), binary formats, and scripting (Bash, sed, awk).
  • Maintained CI/CD pipelines; used Git for version control, branching, and releases.
  • Collaborated with customers, pre-sales, R&D, and QA; participated in on-call rotation.

Education

Faculty of Computer Programming -

International University of Kyrgyzstan
Bishkek , Kyrgyzstan
05-2017

Skills

  • SCM/Git
  • AWS
  • Jenkins
  • Confluence, Jira
  • Terraform, CloudFormation
  • Python
  • Kubernetes
  • Ansible
  • Linux

Certification

  • RHCSA
  • PCEP
  • AWS Cloud Practitioner

Timeline

System Support Engineer

United Airlines
08.2021 - Current

Software Support Engineer

TmaxSoft
10.2018 - 08.2021

Faculty of Computer Programming -

International University of Kyrgyzstan

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Asel Nazarova