Salesforce
Doron Socian
Account Success And Salesman
Modiin
Summary
Performance-driving leader adept at aligning cross-departmental objectives to facilitate high-quality, on-time productions and long-term customer loyalty. Creative and innovative problem-solver exercises key strengths in workflow optimization, process re-engineering and strategic scheduling techniques. Offers track record of delivering superior-quality results for industry-leading publication conglomerates. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Language
Work History
Account Executive
YRP Media
03.2020 - 01.2023
- Leveraged CRM to collect, organize, and manage sales data and customer information.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Negotiated prices, terms of sales and service agreements.
- Executed successful sales strategies to convert leads into customers.
- Achieved or exceeded company-defined sales quotas.
- Trained clients on product features and updates to secure buy-in.
Sales Development Representative
S.M.P.S
05.2018 - 09.2020
- Boosted sales by implementing effective training programs for new and existing employees.
- Reviewed customer feedback to identify areas for product improvement and to create better customer experiences.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Customer Success Manager
Space Media
04.2016 - 02.2018
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Account Manager
A.T SalesTech
03.2014 - 04.2016
- Implemented data-driven optimizations for paid media campaigns, improving overall campaign performance and ROI.
- Analyzed campaign metrics to identify trends and insights, informing future strategies and enhancing client results.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Worked cross-functionally with various departments
- Achieved or exceeded company-defined sales quotas.
Security Guard
Moken Amon
04.2011 - 02.2014
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Education
Biology And Computer Science
Yitzhak Rabin. B
Modi‘in Makkabbim Re‘ut, Israel09.2008
Skills
- CRM Management
- Relationship Building
- Sales and Upselling
- Complaint Handling
- Database Management
- Problem-solving abilities
- Interpersonal Skills
- Customer rapport
Software
Priority
CRM
Prezi
Excel
Hubspot
Timeline
Account Executive
YRP Media
03.2020 - 01.2023
Sales Development Representative
S.M.P.S
05.2018 - 09.2020
Customer Success Manager
Space Media
04.2016 - 02.2018
Account Manager
A.T SalesTech
03.2014 - 04.2016
Security Guard
Moken Amon
04.2011 - 02.2014
Biology And Computer Science
Yitzhak Rabin. B
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