ASCINDA AMOS
Chicago
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
Illinois Home Care Specialist
Chicago, IL
09.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Developed strong rapport with clients through active listening skills, empathy, patience, and understanding of unique individual circumstances.
- Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
- Maintained accurate records of client care, ensuring proper documentation for the healthcare team and family members involved in the caregiving process.
Airport Customer Service Agent
American Airlines
Chicago, IL
03.2023 - 09.2023
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Senior Logistics Coordinator Weekend
Transportation One LLC
Chicago, IL
06.2018 - 02.2023
- Negotiated favorable contracts with freight forwarders, securing competitive rates without compromising on quality or reliability of service.
- Conducted thorough analysis of shipping data to identify trends and areas for improvement, resulting in more informed decision-making and strategic planning efforts.
- Managed a cross-functional team of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
Supply Chain Coordinator Supervisor - Afterhours
LSC Communications - RR Donnelley Logistics
Bolingbrook, IL
05.2012 - 05.2018
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Implemented tracking system for inbound and outbound shipments, increasing transparency and reducing lost items.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
Education
No Degree - Logistics And Supply Chain Management
City Colleges of Chicago
Chicago, IL05-2026
Skills
- Effective Time Management
- Empathetic Communication
- Service Coordination
- Strategic Issue Resolution
- Analytical Decision-Making
- Logistics Coordination
- Order Shipment Monitoring
- Appointment Management
- Logistics Rate Negotiation
- Problem-Solving Skills
- Inventory Management Software
- OSHA Standards Compliance
- Tracking Key Performance Indicators
- Global logistics
Timeline
Personal Care Assistant
Illinois Home Care Specialist
09.2023 - Current
Airport Customer Service Agent
American Airlines
03.2023 - 09.2023
Senior Logistics Coordinator Weekend
Transportation One LLC
06.2018 - 02.2023
Supply Chain Coordinator Supervisor - Afterhours
LSC Communications - RR Donnelley Logistics
05.2012 - 05.2018
No Degree - Logistics And Supply Chain Management
City Colleges of Chicago
Similar Profiles
Rebecca McVaighRebecca McVaigh
Registered Nurse at Cancer Care Specialist Of IllinoisRegistered Nurse at Cancer Care Specialist Of Illinois
PRECIOUS OKECHUKWU AMADIPRECIOUS OKECHUKWU AMADI
Personal Care Assistant at AB Specialist Hospital And Care HomePersonal Care Assistant at AB Specialist Hospital And Care Home
Gretel LibresGretel Libres
Nursing QA Specialist at Caress Home Health Care, Inc. -Illinois, ChicagoNursing QA Specialist at Caress Home Health Care, Inc. -Illinois, Chicago