Asante Hampton
Willowbrook
Summary
Dynamic Lead Tactical Supervisor at UPS CACH, recognized for enhancing team productivity through strategic planning and effective communication. Expert in operations management and adaptability, I foster a culture of excellence while improving methods and optimizing workflows. Committed to staff development, I drive results and motivate teams to exceed expectations.
Overview
6
6
years of professional experience
Work History
Lead Tactical Supervisor
UPS CACH
10.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Education
Criminal Justice
South Suburban College of Cook County
South Holland, ILSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Analytical thinking
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Relationship building
- Public speaking
- Conflict resolution
- Expectation setting
- Verbal and written communication
- Coaching and mentoring
- Payroll processing
- Documentation and reporting
- Workflow management
- Performance management
- Teamwork and collaboration
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Professionalism
- Adaptability
- Reliability
Timeline
Lead Tactical Supervisor
UPS CACH
10.2019 - Current
Criminal Justice
South Suburban College of Cook County
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