Aryana Murphy
Kankakee
Summary
Personable and dedicated individual with extensive customer service experience and a developing background in the healthcare field. Solid team player with an upbeat, positive attitude. Motivated by maintaining customer satisfaction and contributing to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and driving business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Service Worker
Illinois Department of Veterans Affairs
10.2023 - Current
- Served meals to residents in accordance with established schedules and dietary procedures
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness
- Maintained cleanliness of the facility by adhering to strict housekeeping standards and procedures
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
E-Sales Agent
U-Haul
03.2023 - 08.2023
- Serving customers by quoting rental rates and earning new business through sales, cross-selling, and overcoming objections
- Providing support to customers with existing business making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments
Travel Consultant Professional
Teleperformance
07.2022 - 01.2023
- Provide exceptional customer service
- Ensure travelers needs are met and/or exceeded
- Keep client aware of all necessary travel documents and health requirements for countries to be visited
- Build rapport and develop a relationship with travelers to ensure their travel needs are in the hands of a trusted team of professionals
- Manage air, car, hotel, and ground transportation bookings
Production Associate
McKesson
09.2021 - 07.2022
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assembled pallets and crates for secure transportation of materials.
Cashier
Marshalls
11.2020 - 05.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Lead Cashier
JCPenney
01.2019 - 10.2020
- Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
- Greet customers as they enter the store
- Troubleshoot point of sale problems
- Effectively train and direct the activities of cashier assigned to the front end and set the standard for customer service
- Perform cash pulls, make change orders and deposits in accordance with established policies
Education
Bradley Bourbonnais Community High School
Kankakee Community College
Skills
- Customer Service-Oriented
- Multitasking & Prioritizing
- De-escalation Techniques
- Data Entry and Database Software
- Computer & Software Skills
- Verbal & Written Communication
- Time Management
- Efficient and Detail-Oriented
- Documentation and Reporting
- Leadership
- CRM Software
- Medical terminology
- HIPAA compliance
Certification
- CNA Certified Nurse Assistant
- BLS Basic Life Support (CPR and AED)
Timeline
Support Service Worker
Illinois Department of Veterans Affairs
10.2023 - Current
E-Sales Agent
U-Haul
03.2023 - 08.2023
Travel Consultant Professional
Teleperformance
07.2022 - 01.2023
Production Associate
McKesson
09.2021 - 07.2022
Cashier
Marshalls
11.2020 - 05.2021
Lead Cashier
JCPenney
01.2019 - 10.2020
Kankakee Community College
- CNA Certified Nurse Assistant
- BLS Basic Life Support (CPR and AED)
Bradley Bourbonnais Community High School
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