Arvail Hibbler
Calumet City
Summary
A dynamic professional with 21 years of experience working in a corporate high-rise building. Skilled in project management and training development, I effectively enhanced security policy development. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
21
21
years of professional experience
Work History
Assistant Account Manager
Allied Universal Security Services
Chicago
10.2023 - Current
- Participated in a team's meeting with the client and account managers to discuss the progress of projects or brainstorm new ideas.
- Provide exceptional customer service by promptly responding to client inquiries via phone, email.
- Developing and implementing training methods to promote improved officer performance.
- Developing and implementing policy, procedures, and standards for the organization.
- Controlled physical and security technology programs, CCTV, access control, and incident management systems.
- Win Team Scheduling.
- Scheduling potential new hires.
- Periodically, I reviewed existing policies and procedures, and made recommendations.
Security I.D. Badge Unit
Allied Universal Security Services
Chicago
09.2004 - 10.2023
- The badge unit is responsible for issuing and tracking official badges and programming.
- Maintaining records of badge holders, including names and employees.
- Emailing employees and contractors for picking up badges.
- Accountability for issued badges, and reporting lost or damaged.
- Updated and maintained databases with current information.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Using the Idemia Morpho fingerprint capture.
- Fargo HDP5000 machine.
- NiscoPR-C201 Machine
Education
Chicago Vocational High School
Skills
- Client relationship management
- Project management
- Policy development
- Incident management
- Database management
- Customer service
- Employee training
- Team scheduling
- Communication skills
- Problem solving
- Active listening
- Account management
- Continuous improvement
Timeline
Assistant Account Manager
Allied Universal Security Services
10.2023 - Current
Security I.D. Badge Unit
Allied Universal Security Services
09.2004 - 10.2023
Chicago Vocational High School
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