ARTURO ARIZMENDI
Round Lake
Summary
Results-oriented Director of Operations with nearly two decades of collision industry experience, ranging from foundational mechanical diagnostics to high-level multi-shop management. Expert in utilizing CCC ONE and EagleMMS to scale production environments to $800k monthly revenue. Recognized for implementing robust safety protocols, including Chief electronic measuring and mandatory OEM calibrations, to ensure liability-compliant Proper Repair Procedures (PRP) across diverse teams and certifications.
Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
22
22
years of professional experience
Work History
Director of Operations
Keno Collision & Gustafson Body Shop
01.2021 - Current
- Direct all operational strategy, P&L, and inventory for multiple high-performance collision centers within the Assured Performance network.
- Oversee and maintain rigorous Acura/Honda ProFirst, Subaru, and GM OEM certifications, ensuring all structural repairs meet manufacturer safety benchmarks via Chief measuring systems.
- Standardized the use of Sikkens (AkzoNobel) refinish systems and Mixit digital invoicing to ensure color match precision and 100% material cost recovery.
- Implemented EagleMMS and Kent supply chain protocols to optimize shop inventory, significantly reducing waste and increasing gross profit on paint and materials.
- Pioneered standardized shop-wide protocols for Post-Collision Safety Checks, prioritizing vehicle integrity and liability reduction.
Founder & Lead Specialist
Arthur's Dirty Details
01.2018 - Current
- Founded and manage a specialized automotive detailing and surface protection business.
- Certified Undrdog Coating installer, providing advanced chemical-resistant protection and high-end paint correction services.
- Leverage deep knowledge of clear coat chemistry and refinish standards to provide showroom-level quality control.
General Manager
Gerber Collision & Glass
Palatine
01.2016 - 01.2021
- Led full-cycle shop management with a focus on DRP compliance and top-tier Customer Satisfaction Index (CSI) scores.
- Managed facility staffing, technical training, and vendor relationships to ensure consistent quality and profitability.
Production Manager
Gerber Collision & Glass
Buffalo Grove
01.2014 - 01.2016
- Fastest-promoted manager in the location's history, advancing from the floor to leadership through superior logistical control.
- Managed a high-output production environment consistently delivering $500,000 - $800,000 in monthly revenue.
Body Technician
CarMax
01.2006 - 01.2014
- Performed high-volume, process-driven collision repair on all vehicle makes and models.
- Developed mastery of structure repair, panel replacement, and bodywork while strictly adhering to CarMax's rigid quality standards.
Mechanical Technician
Sears Auto Center
01.2004 - 01.2006
- Diagnosed and repaired mechanical systems, including steering, suspension, and braking.
Skills
- OEM & Network: Acura/Honda ProFirst
- Subaru
- GM Certified
- Assured Performance Network
- Structural & Refinish: Chief Electronic Measuring
- Sikkens Refinish Systems
- Mixit Invoicing
- Undrdog Coatings
- Inventory Management: EagleMMS
- Kent Automotive Systems
- Material Cost Recovery
- Software: Expert-level CCC ONE (Estimating, Parts, & Shop Management)
- Operations: Multi-Shop Oversight (MSO)
- P&L Management
- KPI Optimization
- Team Leadership
Timeline
Director of Operations
Keno Collision & Gustafson Body Shop
01.2021 - Current
Founder & Lead Specialist
Arthur's Dirty Details
01.2018 - Current
General Manager
Gerber Collision & Glass
01.2016 - 01.2021
Production Manager
Gerber Collision & Glass
01.2014 - 01.2016
Body Technician
CarMax
01.2006 - 01.2014
Mechanical Technician
Sears Auto Center
01.2004 - 01.2006