Arti Patel
Elgin
Summary
Resourceful manager with extensive experience in coordinating cross-departmental operations. Proven ability to streamline processes, resulting in significant cost reductions and improved organizational efficiency. Strong commitment to maintaining high-quality services through effective oversight and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Billing and Reimbursement(Remote)
Extremity Care(Tiger Wound care)
08.2025 - 02.2026
- Coordinated insurance benefits to define patient responsibilities clearly.
- Aligned insurance coverage with planned services to ensure prior-authorization.
- Ensured accuracy of financial and medical records through diligent management.
- Processed insurance claims and prior authorizations based on professional notes.
- Conducted follow-ups on unpaid claims across multiple screens and locations.
- Tracked compliance with Medicare and managed care LCDs to uphold regulatory standards.
- Oversaw all coding and billing activities to ensure accurate reimbursements from insurance companies.
- Analyzed and reported on billing cycle data to inform management.
Office manager
ASPEN INDUSTRIES
06.2020 - 01.2024
- Managed schedules, travel arrangements, communications screening and other administrative support tasks
- Made decisions that supported daily operations such as billing, shipping, Sales, purchasing, inventory management, Banking
- Streamlined office activities by digitalizing processes, enhancing customer communication, and tracking records effectively
- Built strong relationships with colleagues, President, and customers through proactive communication and anticipating needs
- Addressed customer inquiries and supported daily shipping operations to ensure timely delivery
- Increased revenue and developed key programs focused on promoting business
- Utilized proven problem-solving methods in accordance with company policy that enhanced client satisfaction.
Customer Service Representative
BVM Health Care
04.2019 - 04.2020
- Addressed customer inquiries and suggestions with professionalism, contributing to positive customer interactions.
- Listened actively to customers, resolved concerns promptly and escalated major issues to supervisor for further action.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted patients in understanding their benefits coverage and financial responsibilities towards healthcare costs.
- Supported practice growth by effectively managing a high volume of medical billing tasks for multiple providers.
- Coordinated interdisciplinary teams to streamline prior authorization processes, improving patient experience.
Office Administrator
AMERICAN PINBALL INC.
01.2016 - 03.2019
- Managed accounting operations, including accounts receivable and accounts payable, to ensure financial accuracy.
- Process invoices by 3-way verification
- Use Timetrax to complete payroll 35 employees and took detailed records of procedures
- Reconcile accounts and resolved both internal variances and discrepancies in external documentation
- Prepared monthly reports, detailing payment and account reconciliations, financial statements, and expense and sales reporting for informed decision-making.
- Reduce liabilities and accurately manage tax statements, mailings, journal entries, payments and transfers
- Maintain cash flow and monitored bank balances and cash requirements
- Apply mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems
- Track office supplies and restock low items to keep team members on-task and productive
- Monitored hiring, training, performance, and development.
- Work with online(Shopify) customers to understand needs and provide service
- Arrange efficient routing by producing accurate shipping documentation and package labels
- Supported sales, purchase, and shipping managers with correspondence management, document coordination, and customer relations to enhance operational efficiency.
Education
BCA- Bachelor of Computer Applications - Computer Science and Programming
SEMCOM, India
03.2011
Skills
Billing
Credit and collections
Account Reconciliation
Payroll Processing
Document Management
QuickBooks (Online/Desktop)
ERP Software (Epicore)
Shopify
MS Office
Multi-tasking
Organizational
Administrative Support
HR support(Timetrax)
Timeline
Billing and Reimbursement(Remote)
Extremity Care(Tiger Wound care)
08.2025 - 02.2026
Office manager
ASPEN INDUSTRIES
06.2020 - 01.2024
Customer Service Representative
BVM Health Care
04.2019 - 04.2020
Office Administrator
AMERICAN PINBALL INC.
01.2016 - 03.2019
BCA- Bachelor of Computer Applications - Computer Science and Programming
SEMCOM, India