Arthur Kadet

• Oversee a client portfolio worth $6.5M, managing relationships with over 28,000 channel partners to ensure smooth onboarding, continuous support, and successful program renewals.
• Facilitate communication between development teams, leadership, and clients to promote optimal program functionality and enhance partner engagement.
• Lead the implementation of over 70 platform enhancements, including bug fixes and software accessibility improvements, significantly increasing system usability and client satisfaction.
• Develop and maintain strong, trust-based relationships with key clients, utilizing in-depth product knowledge to drive retention strategies and identify upselling and cross-selling opportunities.
• Direct initiatives resulting in a 15% growth in Annual Recurring Revenue (ARR) and a 55% increase in client satisfaction rates.
• Introduce innovative banking solutions, speeding up incentive payouts by 40%, surpassing industry averages.
• Employ Salesforce to develop sophisticated deal qualification processes, enhancing CRM integration and data accuracy.

• Enhanced Team Collaboration: Fostered a collaborative team environment by initiating weekly cross-departmental meetings to align project goals and timelines across the development, marketing, and customer service teams. This effort improved project delivery times by 20% and increased inter-departmental communication, leading to more innovative solutions for client engagement challenges.

• Utilize advanced analytical tools like SQL and Tableau to drive data-driven decisions, supporting targeted marketing strategies and comprehensive client ROI analyses.

• Assisted in managing construction projects and overseeing on-site operations, ensuring projects were completed on time and within budget constraints.
• Coordinated with contractors and suppliers to secure materials and labor, ensuring timely project completion and adherence to quality standards.
• Implemented and monitored safety protocols, significantly reducing incident rates by 30% and maintaining full compliance with OSHA regulations.
• Utilized construction management software (e.g., Procore, AutoCAD) to enhance project tracking and team communication, improving operational efficiency.
• Led a team of 15 construction workers; trained new hires on operational procedures and safety practices, enhancing team performance and project delivery.
• Conducted regular quality control inspections and coordinated with project stakeholders to align on specifications and client expectations, achieving a 95% client satisfaction rate.

• Co-founded and pioneered the growth of a start-up air duct cleaning business, navigating the company from inception through to operational success.
• Oversaw all facets of business management, including strategic planning, financial oversight, and the establishment of company policies and goals.
• Led the development and execution of targeted marketing campaigns that effectively increased market penetration and brand visibility in competitive environments.
• Managed day-to-day operations, optimizing scheduling and logistics to enhance service efficiency and client satisfaction.
• Instituted rigorous service quality standards and customer service protocols, resulting in a high client retention rate and superior customer feedback.
• Cultivated relationships with suppliers and vendors to secure advantageous partnerships, reducing operational costs while maintaining high-quality service offerings.
• Implemented customer relationship management (CRM) practices that improved communication channels and engagement with clients, fostering long-term business relationships.