Art Parra
Westmont
Summary
Seasoned professional with almost 20 years of leadership and project management experience, specializing in aviation and vehicle maintenance. Proven expertise in mechanical and electrical engineering, quality control, and procurement processes. Seeking to leverage problem-solving and critical thinking skills in a new role as a Service Manager.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Manager
MK Truck Centers
Alsip
09.2024 - Current
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding.
- Managed a team of 10+ employees to provide high-quality service delivery.
- Participated in regular meetings with senior management teams to discuss progress and challenges faced by the organization.
- Uphold established policies and procedures for maximum workplace efficiency.
- Identified areas of improvement within the department and implemented solutions accordingly.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Collaborated with other departments in order to increase the effectiveness of customer support initiatives.
- Established strong relationships with vendors to ensure timely supply of materials and services.
- Developed strategies for improving operational efficiency, resulting in cost savings and increased revenue.
- Implemented corrective plans to improve customer service experience.
- Monitored inventory levels and ensured adequate stock was available for customers' needs.
- Monitored progress of ongoing projects and determined necessary steps.
- Provided and attended workplace training on improving customer service practices.
- Ensured compliance with company policies and procedures as well as industry standards.
- Analyzed data to identify opportunities for improvement in customer service operations.
- Negotiated contracts with suppliers and vendors for better pricing and quality assurance measures.
- Developed budget plans and monitored expenses related to service operations.
- Created and disseminated employee schedules to keep shifts properly staffed.
- Created detailed reports on customer feedback and ratings.
- Implemented new procedures to streamline workflow processes.
- Trained new employees on company policies, procedures, and customer service techniques.
Service Manager
Transchicago Truck Group
Elmhurst
06.2022 - 09.2024
- Company Overview: The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.
- Prepare and administer an annual operating budget for the service department.
- Monitor and control the performance of the department using appropriate reporting and tracking systems.
- Monitor service technicians' daily productivity reports and corresponding payroll records.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Prepare pricing guides and maintenance menus for frequent labor operations.
- Establish and maintain 72-hour follow-up with customers to confirm satisfaction with service.
- Maintain reporting systems required by general management and corporate personnel.
- Ensure appropriate technician training levels are maintained to meet OEM guidelines.
- Complete performance evaluations on all apprentice and journeyman technicians.
- The Service Manager directs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of service records.
Aviation Maintenance Officer
US Army
Gary
06.2004 - 05.2022
- Almost 20 years of management experience, from lower to executive level.
- Extensive and dynamic Leadership experience.
- Developer of Military training processes and training materials.
- Army aviation safety/OSHA facilitator.
- Trained in OSHA Supervisor 30-hour course.
- Served as Aviation Project Manager and coordinated with engineers on various UH 60 and military vehicle acquisition projects.
- Managed the continued maintenance plans and replacement plans of new parts and UH 60 Helicopters.
- Assigned work to engineers/mechanics, monitors manpower needs and schedules, identifies areas of deficiencies, and recommends changes to accomplish project success.
- Coordinates, schedules, and conducts inspections and testing of new and overhauled vehicles and parts.
- Initiates, tracks, and expedites purchase requisitions for vehicles and services received.
Education
BUSINESS MANAGEMENT -
Perdue Global
06.2018
Skills
- Mechanical engineering
- Electrical engineering
- Vehicle costing
- Procurement processes
- Quality control practices
- Research
- Attention to detail
- Problem-solving
- Critical thinking
- Data management software
- Verbal communication
- Written communication
- Organizational skills
- Project management
- Negotiation
- Conflict resolution
- Workflow diagram development
Certification
Pilots PPL
References
References available upon request
Languages
Spanish, Bilingual
Timeline
Service Manager
MK Truck Centers
09.2024 - Current
Service Manager
Transchicago Truck Group
06.2022 - 09.2024
Aviation Maintenance Officer
US Army
06.2004 - 05.2022
BUSINESS MANAGEMENT -
Perdue Global