Arnasia Hudson

(Previously MOA via Staffing Team Agency, July 2025 – February 2026)

• Coordinate patient flow by registering patients, arriving visits in Epic, and monitoring wait times to ensure efficient clinic operations
• Schedule and reschedule patient appointments using Epic EHR while managing work queues and visit notifications
• Verify insurance eligibility, benefits, and authorization status to ensure accurate coverage prior to services
• Obtain prior authorizations by communicating with insurance companies and case managers; submit required documentation to support approval
• Document authorization status in Epic and communicate updates with clinical staff to support patient care
• Service as a liaison between departments to facilitate communication on insurance requirements and streamline patient services.
• Educate patients and team members on insurance guidelines, coverage requirements, and patient financial responsibilities
• Collect co-pays, deposits, and other patient financial liabilities; process payments and maintain accurate records
• Managed patient consent forms, secured signatures, and submitted documentation to ensure compliance with departmental protocols.
• Identify and resolve charge entry issues or missing documentation; follow through to ensure timely resolution
• Answer and manage high-volume phone calls; assist with scheduling, patient inquiries, and coordination of care
• Respond to patient and departmental inquiries while maintaining professionalism and high-quality customer service
• Perform administrative duties including filing, faxing, scanning, data entry, and preparation of patient documentation packets
• Support daily clinic operations by maintaining organized workspaces and preparing for next-day patient schedules
• Contributed to process improvement initiatives and trained new staff to enhance operational efficiency.
• Maintain strict compliance with HIPAA regulations and protect patient confidentiality at all times

• Resolved patient concerns and escalated complex issues to appropriate personnel, facilitating effective resolution and support
• Scheduled appointments and routed patient concerns, ensuring timely communication across departments to enhance patient experience
• Provided front desk and patient-facing support within healthcare settings, managing high call volumes and in-person inquiries
• Assisted with patient onboarding, including registration, documentation, and explanation of clinic policies
• Supported daily operations by coordinating communication between patients, providers, and administrative staff
• Documented feedback and identified service gaps to contribute to quality improvement efforts, enhancing overall service delivery