Armonee Hill
Oak Park
Summary
Results-driven professional with diverse experience in caregiving, management, financial services, customer service and security. Proven track record of providing exceptional support, leading teams, and delivering top-notch customer service. Skilled in conflict resolution, time management, and adaptability.
Overview
8
8
years of professional experience
Work History
Caregiver
The Sheridan at Park Ridge
Park Ridge
05.2024 - Current
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents in preparing for activities and social programs.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Financial Services Representative
Lending Solutions
Elgin
06.2023 - 03.2024
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws
- Worked collaboratively with other departments to provide comprehensive solutions for clients
- Cross-sold bank products and services based on customer needs to boost sales
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date
Remote customer service representative
Verizon
04.2021 - 05.2023
- Provided top-notch customer service to clients remotely via phone, email, and chat
- Used problem-solving skills to quickly resolve customer inquiries
- Utilized customer relationship management software to track customer interactions
Security Guard
Allied Universal Security Services
Chicago
05.2020 - 06.2022
- Responded to alarms, emergencies, and disturbances
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons
- Observed surveillance cameras for any suspicious activity or intruders
Shift Manager
Taco Bell
Chicago
06.2017 - 05.2020
- Organize staff schedules and workloads to maximize productivity
- Ability to train and develop staff for higher level positions
- Answer customer service issues quickly and ensure total satisfaction from all guests
Education
Cosmetology - Human services
Harry S. Truman
Chicago, IL12.2021
High school diploma -
Lake view High school
Chicago, IL06-2019
Skills
- Time management
- Organization
- Premises surveillance
- Technical knowledge
- Communication skills
- Active listening
- Emotional support
- Attention to detail
- Emergency response
Timeline
Caregiver
The Sheridan at Park Ridge
05.2024 - Current
Financial Services Representative
Lending Solutions
06.2023 - 03.2024
Remote customer service representative
Verizon
04.2021 - 05.2023
Security Guard
Allied Universal Security Services
05.2020 - 06.2022
Shift Manager
Taco Bell
06.2017 - 05.2020
Cosmetology - Human services
Harry S. Truman
High school diploma -
Lake view High school