Armin Makalic
Mount Prospect,IL
Summary
Dynamic customer-service minded Logistics Coordinator with over 8+ years of diverse experience. Adept at optimizing freight forwarding processes and working within teams to maximize efficient work flow. Meticulous, driven, and resilient with a proven ability to manage high-volume documentation and ensure compliance, while demonstrating adaptability, dependability and strong communication skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
International Logistics Coordinator
SEKO Logistics
08.2023 - 06.2025
- Arranged and coordinated the import and transportation of goods via various modes of transportation such as air and road to ensure timely delivery.
- Coordinated with large carriers such as FEDEX, UPS, USPS, ACI, Pitney Bowes, DHL, etc., to meet daily pickup deadlines from our warehouse to their sorting facilities.
- Selected appropriate carriers and transportation routes based on factors such as cost, transit time, and product specifications, while considering environmental sustainability and efficiency.
- Ensured compliance with customs regulations and documentation requirements for import/export processes, including preparing and processing customs documentation.
- Monitored inventory levels and coordinate shipments to maintain optimal stock levels while minimizing excess inventory and associated costs.
- Prepared and verified shipping documents, including bills of lading and shipping manifests, to ensure accuracy and compliance with international and domestic shipping regulations.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Liaised with warehouse personnel to facilitate operational needs and ensure painless transportation process from pickup to drop-off.
- Utilized CargoWise to assist with billing team with invoicing and overall billing process.
- Addressed inquiries and resolve issues related to shipments, delivery schedules, and documentation requirements to ensure a high level of customer satisfaction.
Logistics Manager
M & D Transportation Services LLC
01.2022 - 06.2023
- Dispatched a team of drivers daily and coordinated with them throughout the day to accomplish daily delivery requirements and maintain smooth operations.
- Directed staff to perform repairs and maintenance to equipment and vehicles.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
- Trained new staff on job duties, company policies and safety procedures for efficient and effective onboarding.
- Developed and maintained relationships with carriers and suppliers to improve logistics efficiency.
- Monitored and reported on company expenses and properly filed financial documents.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Ensured compliance with FMCSA regulations such as constant maintenance of driver electronic logging devices (ELDs).
Customer Service Representative
Kuriyama of America
02.2021 - 02.2022
- Recommended an assortment of different products to customers, thoroughly explaining details of thermoplastic, rubber and metal hose products as well as accessories like couplings and fittings
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled over 20-30 calls per shift signing up new customers, retrieving customer data, and presenting relevant product information to existing customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates and establish customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members in weekly/monthly meetings to develop the best business practices for consistent customer service delivery.
Service BDC Representative
Napleton Automotive Group
10.2018 - 02.2021
- Operated telephone switchboard to answer, screen, or forward calls, as well as provide information, take messages, and schedule service appointments.
- Handled approximately 100-200 inbound and outbound calls per day in a friendly, courteous and accommodating manner.
- Promoted company products, services, and vehicle maintenance plans when appropriate.
- Referred unresolved customer grievances to designated departments for further investigation.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Passenger Service Assistant
Prospect Airport Services
01.2017 - 08.2018
- Provided wheelchair assistance to clients that needed help getting around the airport and its facilities.
- Provide boarding assistance to elderly, sick, visually impaired or injured people.
- Explain and demonstrate safety procedures and safety equipment use.
- Provide clients with assistance in preparing required travel documents and forms.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
Education
Associate of Arts -
William Rainey Harper College
01-2027
High School Diploma -
Lane Tech College Prep High School
01-2018
Skills
- Adaptability and Willingness to Learn
- Freight Forwarding
- Phone Etiquette and Excellent Communication
- Experienced Administrator
- Works Cooperatively Within a Team
- ERP Systems Proficiency
- Customer Service
- Substantial Data Entry Experience
Certification
- Digital Marketing Certificate from Google
Languages
English
Native or Bilingual
Serbian
Full Professional
Croatian
Full Professional
Bosnian
Full Professional
Timeline
International Logistics Coordinator
SEKO Logistics
08.2023 - 06.2025
Logistics Manager
M & D Transportation Services LLC
01.2022 - 06.2023
Customer Service Representative
Kuriyama of America
02.2021 - 02.2022
Service BDC Representative
Napleton Automotive Group
10.2018 - 02.2021
Passenger Service Assistant
Prospect Airport Services
01.2017 - 08.2018
Associate of Arts -
William Rainey Harper College
High School Diploma -
Lane Tech College Prep High School
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