Armani Castillo
Hoffman Estates
Summary
Deadline-driven Night Auditor offering 3-year career history of reliability and quality performance. Operate well in busy environments and maintain calm under pressure. Meticulous eye for detail and a personable demeanor.
Sales professional with comprehensive understanding of automotive industry, adept at identifying customer needs and delivering tailored solutions. Extensive product knowledge and strong communication skills to ensure high customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Front Desk Night Auditor
Marriott
07.2024 - 01.2025
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Developed and maintained positive relationships with guests for satisfaction.
Car Salesperson
McGrath Volvo Cars of Barrington
07.2023 - 07.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
Front Desk Night Auditor
Marriott
12.2022 - 04.2023
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates.
- Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
- Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
- Maintained updated knowledge of hotel policies and procedures to provide accurate information to guests at all times.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
- Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
- Processed payments securely using the property management system while adhering to strict privacy guidelines.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Developed and maintained positive relationships with guests for satisfaction.
Front Desk Receptionist
Rennaisance
03.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Handled assignments independently with good judgement and critical thinking skills.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Hoffman Estates High School
Hoffman Estates, IL05-2022
Skills
- Time management
- Credit and cash payments
- Patience and tolerance
- Resolving issues
- Task prioritization
- Relationship building
- Detail-oriented
- Decision-making
- Adaptability and flexibility
- Effective communication
- Active listening
- Computer skills
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Night Auditor
Marriott
07.2024 - 01.2025
Car Salesperson
McGrath Volvo Cars of Barrington
07.2023 - 07.2024
Front Desk Night Auditor
Marriott
12.2022 - 04.2023
Front Desk Receptionist
Rennaisance
03.2022 - 11.2022
High School Diploma -
Hoffman Estates High School
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