Armando Fernandez
ALGONQUIN
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonalds
Algonquin
04.2023 - Current
- Assisted in training new team members on service procedures and menu knowledge.
- Implemented staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Conducted regular quality checks on food preparation and presentation standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
General Manager
McDonald's
Urbana
01.2021 - 10.2023
- Oversaw daily restaurant operations and ensured compliance with health and safety regulations.
- Managed team schedules and delegated tasks to optimize workflow and service efficiency.
- Trained new staff on operational procedures and customer service standards effectively.
- Conducted regular performance reviews and provided constructive feedback to employees.
- Implemented cost control measures to reduce waste and improve inventory management.
- Collaborated with marketing teams on promotional campaigns to boost customer engagement.
- Resolved customer complaints promptly, maintaining a positive dining experience for guests.
- Monitored financial performance, identifying trends to enhance profitability strategies.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Education
Urbana High School
Urbana, IllinoisSkills
- Inventory management
- Staff scheduling
- Cash handling
- Customer service
- Employee training
- Effective communication
- Conflict resolution
Languages
Spanish
Full Professional
Certification
- Servsafe
- Developing the leader in me class
- Policy LGR
- The ready on arrival challenge
Timeline
Assistant Manager
McDonalds
04.2023 - Current
General Manager
McDonald's
01.2021 - 10.2023
Urbana High School