ARMANDO CERVANTES LOPEZ
Chicago
Summary
Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing forth several years of industry experience and expertise in managing staff. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service.
Overview
12
12
years of professional experience
Work History
CFS Air Import Agent
R&M Trucking
2024.11 - Current
- Resolved any customer inquiries or complaints to restore satisfaction.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Built working relationships with clients to foster loyalty and encourage repeat business.
Restaurant Manager
Jason's Deli
2020.09 - 2024.06
- Oversaw day-to-day operations.
- Wrote employee schedule to ensure optimal hours were achieved based on traffic projections, adjusted schedule as needed when actual traffic was higher or lower than projections.
- Completed new employee orientation.
- Oversaw new employee training and led a team with a yearly average of a 5% turnover percentage.
- Completed weekly and monthly inventory.
- Ordered food and packaging products from the company warehouse twice a week, keeping within store budget.
- Ensured customer complaints were resolved in a respectable and timely manner.
Front of house staff
Jason's Deli
2013.02 - 2020.09
- Ensured proper food rotation.
- Cash handling.
- Ensured the front of house was clean and presentable for customers.
- Provided great hospitality when taking customer's orders.
- Led kitchen ensuring food was made accurately and of high quality.
Education
High School -
Lake View High School
Skills
- Ability to Work in a Team
- Customer Service
- Fast Learner
- Ability to Multitask
- Attention to Detail
Languages
Spanish
Professional Working
Timeline
CFS Air Import Agent
R&M Trucking
2024.11 - Current
Restaurant Manager
Jason's Deli
2020.09 - 2024.06
Front of house staff
Jason's Deli
2013.02 - 2020.09
High School -
Lake View High School