Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ARMANDO CERVANTES LOPEZ

Chicago

Summary

Experienced and effective Restaurant Manager adept in all aspects of successful restaurant management. Bringing forth several years of industry experience and expertise in managing staff. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service.

Overview

12
12
years of professional experience

Work History

CFS Air Import Agent

R&M Trucking
11.2024 - Current
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Built working relationships with clients to foster loyalty and encourage repeat business.


Restaurant Manager

Jason's Deli
09.2020 - 06.2024
  • Oversaw day-to-day operations.
  • Wrote employee schedule to ensure optimal hours were achieved based on traffic projections, adjusted schedule as needed when actual traffic was higher or lower than projections.
  • Completed new employee orientation.
  • Oversaw new employee training and led a team with a yearly average of a 5% turnover percentage.
  • Completed weekly and monthly inventory.
  • Ordered food and packaging products from the company warehouse twice a week, keeping within store budget.
  • Ensured customer complaints were resolved in a respectable and timely manner.

Front of house staff

Jason's Deli
02.2013 - 09.2020
  • Ensured proper food rotation.
  • Cash handling.
  • Ensured the front of house was clean and presentable for customers.
  • Provided great hospitality when taking customer's orders.
  • Led kitchen ensuring food was made accurately and of high quality.

Education

High School -

Lake View High School

Skills

  • Ability to Work in a Team
  • Customer Service
  • Fast Learner
  • Ability to Multitask
  • Attention to Detail

Languages

Spanish
Professional Working

Timeline

CFS Air Import Agent

R&M Trucking
11.2024 - Current

Restaurant Manager

Jason's Deli
09.2020 - 06.2024

Front of house staff

Jason's Deli
02.2013 - 09.2020

High School -

Lake View High School

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ARMANDO CERVANTES LOPEZ