Michelle Cervantes
Aurora
Summary
Experienced in maintaining accurate records and managing inventory, demonstrating strong attention to detail essential for a Sterile Processing Technician role. Proven ability to analyze feedback and implement process improvements, contributing to enhanced operational efficiency. Skilled in customer service and conflict resolution, fostering positive relationships that align with the collaborative environment of healthcare settings. Knowledgeable in safety protocols and practices, ensuring compliance with health standards during product handling and delivery.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Walmart
Batavia
07.2024 - Current
- Maintained accurate records of orders, returns, exchanges and payments.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Developed strategies to increase sales and improve customer experience.
- Identified opportunities for process improvement within the organization.
- Analyzed consumer feedback data to understand customer needs better.
- Created personalized shopping experiences for each customer.
- Provided detailed product information to customers.
- Responded promptly to customer inquiries via phone or email.
- Determined the best delivery methods based on order size and destination.
- Assisted in selecting items according to customer preferences.
- Coordinated with vendors to ensure timely deliveries of products.
- Tracked inventory levels and replenished stock when necessary.
- Greeted customers and provided excellent customer service.
- Reconciled discrepancies between inventory levels and purchase orders.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Organized consistent hourly deliveries by smoothly selecting and purchasing items.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Completed pickup and shopping orders for customers within local area.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Assisted teammates with daily tasks during peak periods.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Listened to customer needs to identify and recommend best products and services.
- Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Compiled and analyzed client feedback to identify trends and areas for service enhancement.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
- Implemented feedback from clients to continuously improve service and client satisfaction.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
Key Holder
BoxLunch
Aurora
07.2022 - 02.2024
- Inspected physical condition of store premises to identify any maintenance issues.
- Ensured store was opened and closed in a timely manner according to company policies.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Adhered to all local laws governing retail operations including security requirements.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Assisted customers with product selection and resolving complaints.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Replenished merchandise displays throughout the store as needed.
- Ensured compliance with all company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Collaborated with management to determine key tasks and delegate to staff members.
- Tracked stock movement to ensure availability of merchandise for customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Partnered with store leadership team to learn and understand management processes and reports.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Handled customer inquiries and complaints with professionalism and patience.
- Assisted in general housekeeping to maintain store image.
- Captured customer information to maximize future clienteling opportunities.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Directed and supervised staff performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Counted and balanced registers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations, client relations and IT.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Mentored newly hired staff in upselling techniques to improve sales.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Researched out-of-stock items to find additional inventory in other store locations.
Education
Sterile Processing Certificate - Sterile Processinf
Penn Foster College
Scottsdale, AZ03-2024
Skills
- Customer service
- Product knowledge
- Order management
- Sales strategies
- Inventory tracking
- Data analysis
- Client communication
- Process improvement
- Time management
- Conflict resolution
- Attention to detail
- Hospitality and accommodation
- Delivery management
- Product picking
- Patience and empathy
- Deadline driven
- Relationship building
- Verifying order accuracy
- Order proofing
- Product expertise
- Heavy lifting
- Flexible schedule
- Verbal and written communication
- Physical stamina
- Prioritizing orders
- Upbeat and outgoing attitude
- Inventory management
- Answering phones
- Pain management
- Emotional support
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Online Personal Shopper
Walmart
07.2024 - Current
Key Holder
BoxLunch
07.2022 - 02.2024
Sterile Processing Certificate - Sterile Processinf
Penn Foster College