Arlene Torres
Melrose Park
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Assistant Center Operations Director
Concentra Medical Center
08.2019 - Current
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 15 employees.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Implement company values on a day to day basis (Orange Book Behaviors)
- Coach and trained employees to follow company SOP
Operations Supervisor
T-Mobile
08.2015 - 08.2019
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Responsible for growth and development of team.
- Coordinate schedules and payroll for all staff.
- Focused on driving sales performance, ensuring customer satisfaction, and managing daily operations.
Operations Supervisor
Best Buy
11.2011 - 08.2016
- Responsible for daily operations and financial objectives of the business.
- Coach and trained employees to maintain high rankings in credit card subscriptions.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Ensure a positive customer experience by addressing customer needs and resolving issues.
Education
Medical Assistant - Medical
Illinois School of Health Careers
Chicago, IL06-2010
Skills
- Implementation of standard operating procedures
- Team leadership
- Staff training and development
- Customer service oriented
Timeline
Assistant Center Operations Director
Concentra Medical Center
08.2019 - Current
Operations Supervisor
T-Mobile
08.2015 - 08.2019
Operations Supervisor
Best Buy
11.2011 - 08.2016
Medical Assistant - Medical
Illinois School of Health Careers
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