Arlene Frana
La Grange
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Donation Center Representative
Habitat for Humanity
Phoenix
02.2021 - 03.2025
- Worked under the guidance of the Donation Logistics Manager to schedule donations.
- Collaborated with team members to streamline donation intake procedures.
- Operated donation management software for tracking and reporting purposes.
- Assisted customers in selecting items for donations with our policies and procedures while promoting Habitat's mission.
- Resolved donor inquiries and concerns, scheduled daily truck routes for our drivers.
Inside Sales Coordinator
Sunrise Senior Living
Olympia Fields
02.2019 - 08.2020
- Maintained positive relationships, offering support to help their loved ones adjust to Senior Living.
- Scheduled and conducted tours for prospective residents for a warm experience.
- Guided families through the move-in process.
- Planned and led engaging activities to promote socialization and mental stimulation to enhance their overall experience and quality of life.
Receptionist-Administrative Assistant
Brookdale Senior Living Facility
Olympia Fields
01.2015 - 02.2019
- Greeted residents and family members by providing excellent customer service.
- Answered a high volume of inbound calls.
- Administrative tasks, including data entry, document preparation, and record keeping.
- Emailed monthly statements to residents and families to secure financial records.
- Processed nightly deposits to comply with financial procedures.
Education
High School Diploma -
Evergreen Park High School
Evergreen Park, IL06-1973
Some College (No Degree) - Data Entry
Moraine Valley Community College
Palos Hills, ILSkills
- Customer Service
- Data entry
- Client communication
- Attention to detail
- Administrative support
- Account management
- Exceeds sales goals
- Adapt well with my co-workers
Accomplishments
- Two time recipient for, "Outstanding Customer Service Associate."
Timeline
Donation Center Representative
Habitat for Humanity
02.2021 - 03.2025
Inside Sales Coordinator
Sunrise Senior Living
02.2019 - 08.2020
Receptionist-Administrative Assistant
Brookdale Senior Living Facility
01.2015 - 02.2019
High School Diploma -
Evergreen Park High School
Some College (No Degree) - Data Entry
Moraine Valley Community College
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