Arik Lebda
Buffalo Grove,IL
Summary
Dynamic professional with a proven track record at C&A AUTO BODY, excelling in relationship building and complex problem-solving. As a Shop Manager, I handled the day to day activities involved in running a successful body shop. I am proficient with CCC and dealt directly with customers, adjusters, and insurance agents daily. Ensuring customer satisfaction through clear communication, while successfully negotiating service agreements to boost profitability. Prior to being shop manager, I was the auto body tech for 15 years. Working hands on with every thing from Total Loss rebuilds to minor bumper scratches. Passionate about coaching and mentoring teams for success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Shop Manager
C&A AUTO BODY
Chicago, IL
01.2015 - Current
- Prepared and reviewed repair estimates and supplemental damage documentation using CCC
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Coach
Chicago Reapers
03.2021 - Current
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Promoted good sportsmanship with competing teams on- and off-field.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Auto Body Technician/Painter
C&A Auto Body
Chicago, IL
01.2003 - 01.2015
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Inspected new parts and areas of repair to verify correctness and quality.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Inspected vehicles to identify and document repair needs.
- Examined vehicles to determine extent of damage and repairs required.
- Inspected completed repairs for accuracy, quality and safety.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, ILSkills
- Time management
- Clear communication
- Complex Problem-solving
- Team leadership
- Relationship building
- Coaching and mentoring
- Work prioritization
- Documentation and reporting
- 23 years experience in collision work
Timeline
Coach
Chicago Reapers
03.2021 - Current
Shop Manager
C&A AUTO BODY
01.2015 - Current
Auto Body Technician/Painter
C&A Auto Body
01.2003 - 01.2015
High School Diploma -
Buffalo Grove High School