Arik Lebda
Buffalo Grove,IL
Summary
Dynamic professional with a proven track record at C&A AUTO BODY, excelling in relationship building and complex problem-solving. As a Shop Manager, I enhanced operational efficiency and customer satisfaction through effective team leadership and clear communication, while successfully negotiating service agreements to boost profitability. Passionate about coaching and mentoring teams for success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Shop Manager
C&A AUTO BODY
01.2004 - Current
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Coach
Chicago Reapers
03.2021 - Current
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Promoted good sportsmanship with competing teams on- and off-field.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, ILSkills
- Time management
- Clear communication
- Complex Problem-solving
- Team leadership
- Relationship building
- Coaching and mentoring
- Work prioritization
- Documentation and reporting
Timeline
Coach
Chicago Reapers
03.2021 - Current
Shop Manager
C&A AUTO BODY
01.2004 - Current
High School Diploma -
Buffalo Grove High School