Arielle Hayden
Chicago
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner and Worker
Spic and Span Cleaning Services
Chicago
03.2012 - Current
- Managed contracts with individuals, businesses, and Airbnb locations; maintained monthly invoices, accounts, and payroll to ensure financial accuracy.
- Supervised worker performance to enhance productivity and streamline operations.
- Trained new staff on cleaning protocols and safety procedures.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Promoted business on social media platforms to strengthen brand identity and increase revenue.
QIDP/Individual Service Coordinator
Suburban Access
Hillside
03.2024 - 08.2025
- Coordinated individualized service plans for clients with diverse needs.
- Developed and maintained strong relationships with community resources and providers.
- Managed documentation for compliance with regulatory standards and agency policies.
Refugee Health Care Coordinator
Cook County Health
Chicago
06.2023 - 03.2024
- Lead and maintain medical care and resources for all prenatal, post-natal, and early interventions for the refugee parents and children in Chicagoland.
- Collaborated with physicians, social workers, and healthcare providers to coordinate comprehensive care for patients.
- Visited shelter sites throughout Chicagoland to set up mobile clinics and assist team in delivering mental health services, telehealth visits, health emergencies, transportation, vaccinations, and documenting services.
- Managed weekly and monthly spreadsheets and reports detailing medical services provided to refugees for prenatal, postnatal, and early interventions.
Custodial Manager
Hyde Park Hospitality (temp)
Chicago
02.2022 - 09.2022
- Supervised custodial staff to ensure cleanliness and safety in facilities.
- Interviewed prospective employees and provided input to HR on hiring decisions; trained and oriented new custodial staff to ensure team readiness.
- Collaborated with management teams from other departments to develop and implement efficient cleaning schedules.
- Monitored inventory and ordered supplies for custodial department, ensuring adherence to budget constraints while maintaining quality.
- Maintain monthly procurement plan to support timely supply and delivery of quality supplies and equipment.
- Staff of various locations, input payroll (ADP/Kronos), and conducting safety trainings.
- Compile and submit safety compliance reports to admin, school district, and city
Paraprofessional/Substitute Teacher
Parallel Education
North Riverside
10.2017 - 08.2019
- Delivered targeted instruction in core subjects, focusing on reading, language arts, and math to improve student comprehension and skills.
- Executed long-term substitute assignments in K-12 classrooms, maintaining continuity of education and support for students during teacher absences.
- Facilitated learning for students with intellectual disabilities in group and one-on-one settings, enhancing engagement in special education classrooms.
Case manager (LTSS)
UIC Jane Adams, Department of Aging
Chicago
10.2014 - 06.2015
Mental Health Associate for adults and seniors with dual diagnosis
Norwegian Hospital
Chicago
05.2012 - 06.2013
ER Crisis Worker for both adults and youth
Resurrection Health
Chicago
10.2008 - 06.2010
Education
Bachelor of Arts - Psychology & Spanish
Fisk University
Nashville, TNSkills
- Intake and discharge planning
- Crisis Intervention
- IM-CANS
- Psychosocial Evaluations
- Medicare
- Medicaid Authorization
- Client Documentation
- HIPAA
- Microsoft Office (Word, Excel, Outlook, PowerPoint, Windows OS)
- PeopleSoft
- Centrix
- Epic
- Meditech
- Linkage
- Payroll
- ADP/Kronos/UKG/Paylocity
- Recruiting/Onboarding
- Staff hiring/Training
- Safety Compliance
- Crisis intervention
Certification
- QIDP
- HIPPA
- IM+CAN
- IM+CAT
Timeline
QIDP/Individual Service Coordinator
Suburban Access
03.2024 - 08.2025
Refugee Health Care Coordinator
Cook County Health
06.2023 - 03.2024
Custodial Manager
Hyde Park Hospitality (temp)
02.2022 - 09.2022
Paraprofessional/Substitute Teacher
Parallel Education
10.2017 - 08.2019
Case manager (LTSS)
UIC Jane Adams, Department of Aging
10.2014 - 06.2015
Mental Health Associate for adults and seniors with dual diagnosis
Norwegian Hospital
05.2012 - 06.2013
Owner and Worker
Spic and Span Cleaning Services
03.2012 - Current
ER Crisis Worker for both adults and youth
Resurrection Health
10.2008 - 06.2010
Bachelor of Arts - Psychology & Spanish
Fisk University