Ariela Carrera
Elk Grove Village
Summary
Detail-oriented professional with strong skills in managing accounts and ensuring accurate financial records. Skilled in processing invoices, handling customer inquiries, and maintaining account balances with minimal errors. Prioritize tasks effectively to meet deadlines, and support team goals. 10+ years in customer service to maintain customer satisfaction, and contribute to the success of the organization.
Overview
11
11
years of professional experience
Work History
Accounts Representative
Concentra
Lombard
10.2022 - Current
- Managed customer accounts by reconciling invoices and billing statements.
- Utilized effective poblem solving skills to resolve discrepancies between customer payments and invoices.
- Ensured accurate processing of payments, refunds, credits and other transactions related to accounts receivable.
- Assisted in the preparation of monthly reports to management on accounts receivable activity.
Patient Access Specialist
Northwestern Medicine
Warrenville
11.2018 - 05.2022
- Responsible for guiding patients through the admissions process by screening for eligibility, preparing patient information for clinical staff, and answering questions.
- Interaction with various physician offices for family medicine, internal medicine, and pediatrics.
- Assisted patients with finding a resolution to their complaints and/or issues.
Paraprofessional
Army Trail Elementary School
Addison
08.2014 - 06.2018
- Assisted teachers with classroom management and instructional activities to enhance student engagement.
- Worked one on one with special need students.
- Monitored student behavior and provided feedback to promote positive classroom dynamics.
Education
High School Diploma -
Addison Trail High School
Addison, IL 06-2011
Some College (No Degree) - General Education
College of DuPage
Glen Ellyn, ILSkills
- Account management
- Billing reconciliation
- Payment processing
- Reporting preparation
- Customer onboarding
- Customer relationship management
- Proficient in MS Office (word, excel, powerpoint)
- Customer Service
- Strong work ethic
Languages
Spanish
Professional
Accomplishments
Top 4th Quarter Collector 2024
Timeline
Accounts Representative
Concentra
10.2022 - Current
Patient Access Specialist
Northwestern Medicine
11.2018 - 05.2022
Paraprofessional
Army Trail Elementary School
08.2014 - 06.2018
High School Diploma -
Addison Trail High School
Some College (No Degree) - General Education
College of DuPage