Accomplished IT professional with extensive expertise in system setup and maintenance, software update management, and hardware diagnostics. Proficient in cloud-based infrastructure management, virtualisation techniques, and server maintenance. Demonstrates strong skills in TCP/IP networking, firewall administration, and remote IT assistance. Adept at customer interaction and technical problem solving, with a proven track record in installation and configuration of hardware and software. Experienced in operating system administration, Active Directory management, and VMware administration. Committed to leveraging technical skills to enhance organisational efficiency and security.