Ariel A. Marcos
Chicago
Summary
Strong dependable professional ready to contribute to organizational success with operational and administrative skills while establishing client satisfaction and care. Reliable and adaptable with effective communication and problem-solving skills. Committed to providing quality care with the utmost efficiency challenging new learning obstacles producing exceptional service and completion. History of delivering impactful support and fostering team collaboration to meet dynamic needs consistently providing guidance for others within the workplace producing both a more welcoming and productive environment.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
Chicago
06.2022 - 06.2025
- Developed client relationships by providing personalized banking solutions and excellent customer service ensuring high level of satisfaction with client retention.
- Maintained up-to-date knowledge of banking products providing expert advice to clients effectively resulting in more informed decision-making and better risk management.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted in risk assessment strategies, resulting in improved audit focus and resource allocation.
Pharmacy Technician
RUSH University Medical Center Inpatient Pharmacy
Chicago
10.2021 - 04.2022
- Ensured patient safety by maintaining drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Drug Pharmacy Technician
AMITA Health Presence Outpatient Nazareth Family Pharmacy
Chicago
07.2020 - 09.2021
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies for patients; completing claims processing, resolving concerns, and reconciling payments.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Proactively identified potential discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly before and after placing an order.
Education
BBA - Accounting
University of Illinois At Chicago
Chicago, IL12-2027
Skills
- Microsoft Word
- Excel
- Customer relations skills
- Data entry
- Sales experience
- Risk management
- Teamwork
- Collaboration
- Computer literate
Languages
Spanish, Fluent
Timeline
Relationship Banker
Bank of America
06.2022 - 06.2025
Pharmacy Technician
RUSH University Medical Center Inpatient Pharmacy
10.2021 - 04.2022
Drug Pharmacy Technician
AMITA Health Presence Outpatient Nazareth Family Pharmacy
07.2020 - 09.2021
BBA - Accounting
University of Illinois At Chicago