Arianne Anderson
Chicago
Summary
Enthusiastic Housekeeping Supervisor offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Manager
Davidson Hospitality
Chicago
10.2021 - 05.2025
- Developed and implemented procedures for the preventive maintenance program for all housekeeping equipment.
- Resolved customer complaints promptly, while maintaining high customer satisfaction ratings.
- Provided guidance and direction to team members on proper cleaning techniques and the use of chemicals.
- Kept abreast of industry trends to recommend changes or improvements that would benefit the hotel's overall operations.
- Ensured that safety regulations are followed by all employees within the department.
- Assisted in the interviewing, hiring, and training of new housekeeping staff.
- Prepared reports regarding personnel issues, operational performance results, budget variances, and other information as requested.
- Organized special events or functions at the hotel that required additional cleaning services.
- Participated in meetings with other departments to coordinate services between departments.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Recognized outstanding performance among staff members through rewards or recognition programs.
- Reviewed monthly financial statements to monitor budgetary objectives related to housekeeping operations.
- Submitted repair requests to the maintenance team to reduce operating costs and improve energy-saving strategy.
Housekeeper Supervisor
Residence Inn Marriott
Chicago
12.2017 - 07.2021
- Ensured staff compliance with company policies and procedures.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Encouraged team members to take initiative while maintaining a high level of enthusiasm at the workplace.
- Monitored the quality of housekeeping services provided to guests.
- Inspected vacant rooms to ensure they meet established standards before being rented out again.
- Assisted with special projects, such as deep cleaning tasks, or organizing events and functions within the hotel premises.
- Conducted regular inspections of guest rooms, public areas, and back-of-house areas for cleanliness, tidiness, and safety standards.
- Performed periodic inventory checks of all equipment used by housekeeping staff.
- Resolved customer complaints promptly while maintaining high levels of customer satisfaction.
- Managed housekeeping staff by recruiting, selecting and training employees; assigning and scheduling work; appraising performance; rewarding and disciplining employees.
- Collaborated with front desk to respond promptly to guest requests and promote apositive experience.
Housekeeper Aide
Hampton Inn Suites
Chicago
02.2016 - 09.2017
- Cleaned windows, furniture, fixtures, and carpets using appropriate cleaning materials.
- Responded promptly to guest requests or complaints regarding housekeeping services.
- Assisted in laundry operations by washing linens, towels, and other clothing items, according to established procedures.
- Stocked supply closets with necessary items, such as toiletries and paper goods.
- Sweep walkways, patios, and balconies of debris regularly.
- Disinfect surfaces regularly with approved chemical solutions.
- Replenished amenities in guest rooms according to standards.
- Organized storage spaces for cleaning supplies neatly after use.
- Performed daily cleaning duties such as dusting, vacuuming, mopping, changing linen, and sanitizing bathrooms.
- Followed instructions from supervisors accurately and efficiently.
Education
Bachelor of Science - Hospitality Administration And Management
Chicago State University
Chicago, IL06-2018
Skills
- Preventive maintenance
- Cleaning procedures
- Chemical safety
- Operational efficiency
- Customer complaint resolution
- Employee training
- Team leadership
- Budget management
- Guest relations
- Safety compliance
- Employee retention
- Department coordination
- Housekeeping procedures
Timeline
Assistant Housekeeping Manager
Davidson Hospitality
10.2021 - 05.2025
Housekeeper Supervisor
Residence Inn Marriott
12.2017 - 07.2021
Housekeeper Aide
Hampton Inn Suites
02.2016 - 09.2017
Bachelor of Science - Hospitality Administration And Management
Chicago State University
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