Arianna Medrano
Schiller Park
Summary
Junior at Illinois State University with experience in customer service, leadership, and teamwork through roles in hospitality, coaching, and education. Strong communication and organizational skills with the ability to adapt in fast-paced environments. Reliable, hardworking, and committed to making a positive contribution while balancing a full-time academic schedule.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Restaurant Hostess
Olive Garden
Melrose Park
06.2026 - Current
- Greeted and seated guests in a welcoming manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collaborated with servers to ensure a smooth dining experience.
- Assisted team during peak hours to maintain smooth operations and improve guest experience.
- Provided menus and informed guests of daily specials.
- Communicated guest expectations regarding hours, wait times, and specials to enhance overall dining experience.
- Handled guest complaints with professionalism and courtesy.
- Maintained cleanliness and organization of host station, bathrooms, and tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Pool Attendant
Schiller Park Pool
Schiller Park
05.2022 - 08.2022
- Monitored pool area for safety violations, addressing concerns to ensure guest safety.
- Monitored pool area to ensure safety and cleanliness for all guests.
- Enforced facility rules to promote a safe and enjoyable environment for visitors.
- Assisted patrons with pool rules and provided guidance on safe swimming practices.
- Welcomed customers at pool entrance, ensuring a friendly atmosphere.
- Set up chairs, umbrellas, and tables for events, enhancing guest experience and comfort.
- Inspected locker rooms for cleanliness, removing trash and notifying supervisor of maintenance needs.
Crew Leader
Dairy Queen
Bensenville
04.2021 - 08.2021
- Supervised daily operations, ensuring team adherence to service standards for consistent customer satisfaction.
- Trained new crew members on food preparation and customer service protocols, enhancing team readiness.
- Mentored newly hired crew members, preparing them effectively for their job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Prepared menu items following established recipes and safety guidelines.
- Maintained cleanliness and organization in the dining area and kitchen spaces.
Education
Bachelor of Science - Family And Consumer Sciences Teacher Education
Illinois State University
Normal, IL05-2028
High School Diploma -
East Leyden High School
Franklin Park05-2024
Skills
- Customer service
- Guest relations
- Event coordination
- Team leadership
- Staff onboarding
- Conflict resolution
- Customer service
Certification
- FSP food manager certification
Affiliations
- Youth Cheer Coach - 2020 to 2024
Teaching Experience
- Student teacher at Joliet West High School - Summer 2025
Timeline
Restaurant Hostess
Olive Garden
06.2026 - Current
Pool Attendant
Schiller Park Pool
05.2022 - 08.2022
Crew Leader
Dairy Queen
04.2021 - 08.2021
Bachelor of Science - Family And Consumer Sciences Teacher Education
Illinois State University
High School Diploma -
East Leyden High School