Ariana Elysia Grissette
Aurora,IL
Summary
I'm friendly, hardworking, with a positive attitude and always willing to learn.
Overview
10
10
years of professional experience
Work History
Prodction Technician
Columbia Care- The Cannabist Company
01.2022 - Current
- Efficiently producing up to 800 units per day
- Assuring proper PPE, cleanliness and sanitation for overall work floor, production stations and machinery.
- Effectively communicating with co-workers to meet production goals
- Converting and allocating product items for numerous customer orders daily
- Restocking packaging as needed
- Documenting weight of production material from harvest to waste
- Organizing vault (product storage room)
- tracking and reporting any shortages/production loss and faulty/hazardous equipment
- Packaging and labeling production
- Operating and maintaining heavy machinery such as Weigh Pack, Juana-Roll and Pulverizer
- Documenting and recording item production
- Following state laws, compliance and regulations
- Maintaining quality assurance and customer satisfaction objectives.
- Assisting in quality control measures by performing routine inspections of products against established standards.
- Performing setup of production equipment to establish optimal performance.
- Performing regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Inspecting equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Training and supervised production personnel to properly use production equipment and apply best practices.
- Maintaining accurate records of production data, enabling informed decision-making based on real-time insights.
- Promptly documenting and reporting all defective equipment and hazardous conditions.
- Lubricating and cleaning parts to perform routine maintenance on production equipment.
- Evaluating data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Monitoring inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations physically and through Biotrack software and sales tracker (Microsoft Word)
- Collaborating closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
- Calibrating machines to maintain required productivity levels and adherence to quality standards.
- Aiding in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
- Enhancing team efficiency by leading daily briefings to discuss targets and address any immediate concerns.
- Implementing safety protocols, significantly reducing workplace accidents and promoting culture of safety.
- Streamlining assembly line operations, significantly reducing downtime and increasing overall productivity.
- Streamlining inventory management processes, ensuring ready availability of necessary materials without overstocking.
- Performing data entry and completing proper paperwork.
- Completing physical inventory counts weekly.
- Participating in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Training new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Reducing stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Ensuring compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Optimizing order fulfillment process, reducing time from order placement to shipment.
- Improving inventory handling procedures to minimize damage during storage and handling, preserving product quality.
- Collaborating with sales team to align inventory levels with promotional activities, optimizing sales opportunities.
- Comparing shipping orders and invoices against contents received to verify accuracy.
- Inspecting outgoing shipments to identify discrepancies with records.
- Sorting and delivering materials to different work areas and staff.
- Packing, securing, labeling and applying postage to materials to prepare items for shipment.
- Requisitioning new supplies and maintained storage areas for smooth department operations.
Server
Prohibition
02.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for the bar restaurant with social relevancy and intentionality.
Inventory Specialist
PharmaCannis
12.2019 - 10.2021
- Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
- Adapted to shifting customer demands by strategically implementing and updating purchasing procedures.
- Supervised and trained new staff.
- Consistently monitored and compared online and in-store availability of consumable products
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Knowledgeable of various products and appropriately informed patients and or customers about them.
- Routinely documented and monitored inventory counts
- Addressed customer complaints and requests
- Maintained store assets with effective loss prevention strategies.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays, discrepancies and missed targets.
- Filled, restocked, and prepared up to 2,000 in-store and online orders for costumers daily.
- Edited and updated menus on numerous platforms daily.
- Quality checked deliveries up to 1,000+ items received.
- Checked up to 400 medical patients into queue daily.
- Assured customer/patient purchase limits were not to be exceeded
- Cleaned and organized working area and other areas through out dispensary.
- Organized consumable product using FIFO
- Secured and organized storage of product
- Assured department is within state regulations and compliance.
- Worked with Biotrack and numerous computer programs.
- Documented and reported damaged products.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Performed data entry and completed proper paperwork.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Online Shopper
Walmart
08.2018 - 01.2020
- Checking for outdated and overripe items and removing them from inventory to eliminate illness and other risks
- Managing timely and effective replacement of damaged or missing products
- Checking aisles for spills or safety hazards and notifying maintenance and or management for quick clean-ups
- Keeping all aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Delivering exemplary assistance and service by carrying packages and bags and securing customer purchases in vehicles
- Helping customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Greeting customers and directing to requested products
- Observing safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Completing up to eight orders at once
- Properly storing orders in appropriate areas
- Picking up to 3,800 items per day
- Quality Checking orders before being dispensed to customers
- Maintaining pick rate of 100%
Cashier
Walmart
10.2016 - 08.2018
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Requested official identification for alcohol, tobacco and various restricted items purchases and verified details, consistently meeting strict legal standards of underage sales
- Answered questions about store policies and concerns to support positive customer experiences
- Used cash registers and POS systems to request and record customer orders and compute bills
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Worked closely with Customer Service Supervisors to solve problems and handle customer concerns
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Maintained organized and clean customer areas by completing daily recovery checklists
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
Cashier Food Prep
Dairy Queen
02.2015 - 05.2016
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Ensured proper handling and preservation methods while packaging and storing food products
- Maintained composure and work quality while under stress
- Completed more than 40 orders each shift with focus on quality and efficiency
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Supervised 10 store associates
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Swept floors and maintained sweep logs
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Rotated stock items and ingredients to maintain efficiency and freshness
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Complied with health and sanitation practices and procedures
- Offered product recommendations when appropriate
- Kept all utensils, dishes and glasses clean and ready for customer use
- Followed recipes and customer request details to prepare high-quality, delicious meals
- Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders
- Managed customer service by training staff, overseeing operations and resolving issues quickly
Education
Some College (No Degree) - Medical Assisting
Waubonsee Community College
Sugar Grove, IL2019
High School Diploma -
East Aurora High School
Aurora, IL05.2016
Skills
- Package tracking
- Printing and packaging experience
- Customer service
- Data entry
- Quality checking materials/product
- Cleaning and sanitation
- Identification check
- Cash/credit card register operations
- Order Picking and Processing
- Inventory
Timeline
Server
Prohibition
02.2024 - 05.2024
Prodction Technician
Columbia Care- The Cannabist Company
01.2022 - Current
Inventory Specialist
PharmaCannis
12.2019 - 10.2021
Online Shopper
Walmart
08.2018 - 01.2020
Cashier
Walmart
10.2016 - 08.2018
Cashier Food Prep
Dairy Queen
02.2015 - 05.2016
Some College (No Degree) - Medical Assisting
Waubonsee Community College
High School Diploma -
East Aurora High School
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