Ariana McCloy
Jacksonville
Summary
Compassionate professional skilled in client relationship building and customer service excellence. Proven ability to develop personalized care plans and streamline booking processes, ensuring efficient and empathetic service delivery.
Overview
5
5
years of professional experience
Work History
Travel Agent Intern
World Travel
03.2026 - 05.2026
- Assisted clients in selecting travel packages tailored to individual preferences.
- Coordinated travel itineraries, ensuring accuracy and adherence to client specifications.
- Researched and recommended destinations based on current trends and client interests.
- Managed booking processes using industry-standard software for reservations and ticketing.
- Participated in training sessions to continuously improve skills and stay current on industry best practices.
- Streamlined booking process for increased efficiency and reduced errors.
- Organized group travel arrangements for special events such as conferences, weddings, and family reunions.
Home Care Aide
Addus Home Health Care
01.2025 - 05.2026
- Engaged with patients to foster meaningful connections and improve overall emotional health.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Facilitated transportation for medical appointments and errands, supporting patient mobility and access to necessary services.
- Monitored client health and reported changes to healthcare professionals promptly.
- Administered prescribed medications while ensuring adherence to safety protocols.
- Developed personalized care plans in collaboration with clients and families.
- Provided companionship, promoting emotional support and social interaction.
Fast Food Worker
Dairy Queen Grill & Chill
01.2024 - 06.2025
- Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
- Prepared food items efficiently, maintaining quality and presentation standards.
- Processed customer orders accurately using point-of-sale systems.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer service best practices.
Customer Service/ Cashier/Merchandise Stocker
Target
07.2023 - 01.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout experiences.
- Maintained organized merchandise displays, enhancing store aesthetics and facilitating customer access.
- Trained new cashiers on operational procedures, fostering a collaborative team environment.
Cashier
Hyvee
07.2021 - 12.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable service and recommendations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Education
Cosmetology - Cosmetology
Gem City College
Quincy, IL04.2026
High School Diploma -
Quincy Senior High School
Quincy, IL05.2023
Skills
- Client relationship building
- Cleaning and sanitation
- Fast and efficient service worker
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Cash handling
- Patient transportation
- Client documentation
- Housekeeping
- Progress documentation
- First aid and safety
- Care plan management
- Behavioral management
- Care plan adherence
- Patient care
- Compassionate client care
- Cultural awareness
- Sales proficiency
- Meal preparation
- Customer service
- Positive attitude and enthusiasm
Accomplishments
Graduated Cosmetology school year of 26'
Timeline
Travel Agent Intern
World Travel
03.2026 - 05.2026
Home Care Aide
Addus Home Health Care
01.2025 - 05.2026
Fast Food Worker
Dairy Queen Grill & Chill
01.2024 - 06.2025
Customer Service/ Cashier/Merchandise Stocker
Target
07.2023 - 01.2024
Cashier
Hyvee
07.2021 - 12.2022
Cosmetology - Cosmetology
Gem City College
High School Diploma -
Quincy Senior High School