Ariana Ledesma
Alsip
Summary
Detail-oriented professional seeking to contribute strong documentation, compliance, and analytical skills within a collaborative, customer-focused organization.
Overview
10
10
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Oak Lawn
08.2022 - Current
- Develop, review, and process customer accounts and financial documents while ensuring compliance with internal policies and regulatory requirements.
- Perform a detailed analysis of customer requests to ensure accurate documentation, updates, and resolutions.
- Maintain organized and secure customer files, ensuring all required documents are complete and properly recorded.
- Research and resolve complex account and documentation issues, escalating matters when necessary.
- Collaborate with internal departments to support account changes, implementations, and ongoing customer needs.
- Manage high-volume inbound calls and follow-up emails, clearly explaining complex information to customers.
- Thoroughly document customer interactions and actions taken within internal systems.
Sales Associate/Mobile Expert
Metro by T-Mobile
Chicago
01.2019 - 06.2022
- Prepared and reviewed customer service agreements and account documentation with strong attention to detail.
- Explained service terms, pricing, and conditions to customers in a clear and professional manner.
- Researched and resolved customer-specific issues by reviewing account details and coordinating with internal teams.
- Maintained accurate records and ensured documentation integrity within company systems.
- Supported outreach initiatives and customer education related to new services and products.
Stocker/Cashier
Continental Sales
Chicago
10.2016 - 12.2018
- Processed cash and credit transactions accurately while maintaining balanced cash drawers.
- Resolved customer concerns professionally and in accordance with company guidelines.
- Assisted with inventory stocking, labeling, and maintaining organized sales areas.
- Ensured cleanliness and compliance at point-of-sale and surrounding areas.
Office Assistant
Rosales Construction
Chicago
09.2015 - 04.2016
- Maintained organized documentation, project files, and administrative records.
- Answered and routed incoming calls, providing accurate information to callers.
- Assisted with document distribution, scheduling, and calendar coordination.
- Supported payroll documentation and confidential employee records.
Education
Bachelor of Science - Marketing
University of Illinois at Chicago
Chicago, IL08.2021
Associates Degree - Business Communication
Richard J. Daley College
Chicago, IL12.2018
High School Diploma -
Bremen High School
Midlothian, IL06.2016
Skills
- Microsoft Office & documentation tools
- Organization & record management
- Strong attention to detail
- Critical thinking & problem solving
- Time management & prioritization
Timeline
Personal Banker II
Fifth Third Bank
08.2022 - Current
Sales Associate/Mobile Expert
Metro by T-Mobile
01.2019 - 06.2022
Stocker/Cashier
Continental Sales
10.2016 - 12.2018
Office Assistant
Rosales Construction
09.2015 - 04.2016
Bachelor of Science - Marketing
University of Illinois at Chicago
Associates Degree - Business Communication
Richard J. Daley College
High School Diploma -
Bremen High School