Ariana Johnson
Maywood
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Arbcor
01.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Delivery Driver
Amazon
08.2022 - 12.2023
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Managed customer inquiries and complaints in polite and professional manner.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Lockbox Specialist
JPMorgan Chase
02.2022 - 11.2022
- Operation of low-speed machinery to re-scan rejected items
- Handled various accounting transactions.
•Collect from image capture, record on cash log, and place in safe
•Utilize a desk scanner to rescan batches and insert pages into imaged batches
•Responsible for retrieving, handling, and processing of rejected transactions
•Utilize outbound mail system for labeling closed mail, merchandise received, and labeling foreign items
•Meet customer deadlines
•Image capture (scanning)
•Expertise in Check Negotiation
•Receive and log incoming mail
Assembly Line Worker
Koch foods
01.2020 - 05.2020
- Put stickers on Meat
- Assembled components with minimal supervision, exceeding expected project milestones.
- Assisted quality assurance by inspecting items and removing defective parts.
- Developed and implemented process improvement strategies.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Boxed, labeled, and transported items to support assembly operations.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
Cashier
Dollar tree
01.2018 - 11.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
AT&T
05.2019 - 07.2019
- Answer Billing Calls
- Sending Emails
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
Cashier
Walmart
10.2018 - 02.2019
- Stock Products
- Help assist customers
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Checked personal identifications during alcohol and tobacco sales.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
Internship Student
Advocate Samaritan hospital
09.2017 - 06.2018
- Serve food/ drinks in the cafe
- Provided project progress updates and proposed solutions to issues.
- Analyzed problems and worked with teams to develop solutions.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created and enforced detailed organization processes to increase quality and service standards.
- Updated merchandise pricing to match new values and special promotional rates.
Warehouse Associate
Ups
02.2017 - 01.2018
- Load Pallet
- Sort Mail
- Developed strategies to speed up mail mail sorting and delivery processes.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Education
High School Diploma -
Christ the King Jesuit College, Jesuit College
Chicago, ILSkills
- Great Communication
- Critical Thinker
- Problem Solving
- Customer Service
- Heavy Hauling
- Time management
- Computer Skills
- Microsoft word
- Logistics Knowledge
- Service-Orientation
- Order Picking and Processing
- Expert Assembler
- Housekeeping
- Certified in CPR/AED
Timeline
Home Health Aide
Arbcor
01.2023 - Current
Delivery Driver
Amazon
08.2022 - 12.2023
Lockbox Specialist
JPMorgan Chase
02.2022 - 11.2022
Assembly Line Worker
Koch foods
01.2020 - 05.2020
Customer Service Representative
AT&T
05.2019 - 07.2019
Cashier
Walmart
10.2018 - 02.2019
Cashier
Dollar tree
01.2018 - 11.2019
Internship Student
Advocate Samaritan hospital
09.2017 - 06.2018
Warehouse Associate
Ups
02.2017 - 01.2018
High School Diploma -
Christ the King Jesuit College, Jesuit College