Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Arham Rahman

Park Ridge

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer/patient satisfaction and contribute to company success. Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Research Assistant

Loyola University of Chicago
Chicago
06.2025 - Current
  • Assisted in data collection and analysis for academic studies.
  • Collaborated with faculty to prepare research presentations and reports.
  • Utilized statistical software to analyze research data effectively.
  • Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
  • Set up, calibrated, and maintained laboratory and field research equipment.
  • Created spreadsheets using Microsoft Excel to track data related to the program.

Caregiver

Elevate Care
Glenview
01.2025 - 03.2025
  • Assisted clients with daily living activities and personal care routines.
  • Maintained a clean and safe environment for clients at all times.
  • Communicated effectively with family members about client needs.
  • Engaged clients in social activities to enhance mental well-being.
  • Assisted with mobility and transportation to appointments or errands.
  • Supported bathing, dressing and personal care needs.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Team Lead

Panera Bread
Park Ridge
05.2022 - 08.2024
  • Supervised team performance and ensured smooth daily operations.
  • Trained new employees on service standards and operational procedures.
  • Coordinated shifts and managed staff schedules for optimal coverage.
  • Monitored inventory levels and assisted with stock management tasks.
  • Resolved customer inquiries and addressed service-related issues promptly.
  • Implemented quality control measures to maintain food safety standards.
  • Facilitated team meetings to discuss goals and improve workflow efficiency.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Delegated tasks appropriately according to individual skill sets.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Front End cashier

Jewel Osco
Park Ridge
06.2021 - 04.2022
  • Processed customer transactions efficiently at the front end.
  • Assisted customers with inquiries and product locations.
  • Maintained accurate cash drawer balances throughout shifts.
  • Trained new cashiers on register functions and customer service protocols.
  • Greeted customers warmly and asked if they needed help.
  • Packed and bagged products according to customer preferences.
  • Kept register terminal area and store clean and orderly.
  • Verified customer purchases with valid identification.
  • Informed customers of current sales promotions and discounts available.
  • Cross-checked price tags against scanned items to ensure accuracy of total purchase amount.

Education

Bachelor of Science - Cellular And Molecular Biology

Loyola University of Chicago
Chicago, IL
05-2027

Skills

  • Data analysis
  • Team collaboration
  • Customer service
  • Time management
  • Microsoft Office
  • Recordkeeping
  • Inventory and supply management
  • Effective communication
  • Microsoft Excel
  • Team leadership
  • Problem solving
  • Team building
  • Work Planning and Prioritization
  • Staff training
  • Flexible and adaptable
  • Dependable and responsible
  • Public speaking
  • Organization

Affiliations

Volunteering at University Blood Drives

Helping setup religious prayer on Friday's

Working out and fishing during free time

Certification

  • CPR CERTIFICATION
  • CNA CERTIFICATION
  • FOOD SAFETY
  • DRIVERS LICENSE
  • HIGH SCHOOL DIPLOMA

Languages

English
Native/ Bilingual
Bengali
Professional

References

References available upon request.

Timeline

Research Assistant

Loyola University of Chicago
06.2025 - Current

Caregiver

Elevate Care
01.2025 - 03.2025

Team Lead

Panera Bread
05.2022 - 08.2024

Front End cashier

Jewel Osco
06.2021 - 04.2022

Bachelor of Science - Cellular And Molecular Biology

Loyola University of Chicago
Arham Rahman