ARGELIA NARVAEZ
MAYWOOD
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Double Tree by Hilton
03.2023 - Current
- Assisted guests during check-in and check-out processes, ensuring a smooth experience.
- Managed phone inquiries and reservations, providing accurate information to prospective guests.
- Coordinated with housekeeping and maintenance teams to address guest needs promptly.
- Maintained front desk operations by organizing paperwork and updating guest records efficiently.
Shift Manager
QuikTrip
05.2022 - 03.2023
- Supervised team during shifts to ensure operational efficiency and adherence to company standards.
- Trained staff in customer service protocols, enhancing team performance and service quality.
- Managed inventory levels, implementing stock rotation practices to reduce waste and maintain product availability.
- Ensured compliance with safety regulations, conducting regular inspections and training sessions for team members.
Manager
Shawarma Inn
05.2015 - 2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, improving service quality and team performance.
Team Leader
Dynamic Manufacturing
02.2021 - 02.2022
- Oversaw team operations, ensuring project milestones were met on schedule.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Implemented process improvements that increased efficiency and reduced errors.
- Coordinated cross-functional collaboration to achieve project objectives effectively.
Education
Morton College
Cicero, ILSkills
- Bilingual
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent
Double Tree by Hilton
03.2023 - Current
Shift Manager
QuikTrip
05.2022 - 03.2023
Team Leader
Dynamic Manufacturing
02.2021 - 02.2022
Manager
Shawarma Inn
05.2015 - 2023
Morton College
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