Arev Shahinian

Spearhead the management of VIP business and first-class clients, overseeing comprehensive arrangements, meeting rooms, and fulfilling special requests.

Collaborate and negotiate with international airline promoters, hotels, and suppliers to ensure optimal service for the office and clients, securing annual and monthly incentive contracts.

Provide support to agents in executing flawless travel experiences, offering creative problem-solving for corporate business groups and luxury private trips.

Manage office supplies procurement, contribute to the accounting department, and organize office events.

Supervised a team of 25 representatives, including work schedule preparation and daily briefings to enhance office performance.

Implemented new operating procedures and reports to improve efficiency in outgoing sales calls and customer service.

• Promoted a positive work environment through open communication and constructive feedback.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Played pivotal roles in Proactive Retention, manager calls, and customer reacquisition strategies.

2010-2015: Retention
I had several roles such as Proactive Retention, performing manager calls and bringing
back customers after they had left the company.

Led 10 teams comprising 150 representatives and experts, overseeing seven lines.

Managed displays, delegated roles, and tasks, prepared and analyzed hourly, weekly, and monthly reports, and conducted presentations.

Worked under pressure, emphasizing interpersonal relations and collaboration with various company departments, meeting center objectives, and providing tools for representatives to enhance performance.

• Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
• Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
• Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
• Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
• Kept employees operating productively and working on task to meet business and customer needs.
• Trained and mentored new employees to maximize team performance.
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.